Does Rural Metro pay their employees well?

According to anonymously submitted Glassdoor reviews, Rural Metro employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Rural Metro. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rural Metro?

34% of Rural Metro employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rural Metro 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Rural Metro?

Paramedic (30) , EMT (14) , EMT-Basic (13) , EMT-B (11) , Dispatcher (7) , Firefighter/EMT (6) , Firefighter/Paramedic (5) , Advanced EMT (3) , Emergency Medical Technician (3) , AEMT (2) , Administrative (2) , Advanced Emergency Medical Technician (2) , Customer Service Representative (2) , Engineer (2) , Executive Assistant (2)

What are the pros of working at Rural Metro according to real employee reviews?

"Good people in certain levels of leadership." ((in 15 reviews)); "They have pretty good benefits" ((in 7 reviews)); "Great coworkers and great experience" ((in 4 reviews)); "Advancement opportunities." ((in 3 reviews))

What are the cons of working at Rural Metro according to real employee reviews?

"Poor management, sudden/frequent lay" ((in 33 reviews)); "Upper management often unavailable or unapproachable when needed." ((in 6 reviews)); "To many inexpericened people with no training." ((in 4 reviews)); "The managment and company could care less about there employees." ((in 4 reviews)); "Long hours And sometimes there is not many calls" ((in 4 reviews))

What are employees saying about Rural Metro layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rural Metro layoffs and their outlook for job security at Rural Metro in 2026.

What are the top reviewed Rural Metro locations?

Scottsdale , Mesa , Knoxville , San Diego , Buffalo , Indianapolis , Milpitas , Orlando , Louisville , Columbus , Youngstown , San Jose , Arvada , Bushnell , Channahon , Syracuse , Phoenix , Santa Clara , Birmingham , Tempe , Aurora , Sulphur , Everett , Poplar Bluff , Cobleskill , Rochester , Tucson , Yuma , Omaha , Bowling Green

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Rural Metro

Rural Metro reviews

2.6

34% would recommend to a friend

(204 total reviews)

Mike Ragone

23% approve of CEO

25% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Work/Life balance

2.3

Culture & values

2.3

Compensation and benefits

2.0

Senior management

Rural Metro has an employee rating of 2.6 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Rural Metro employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

2.0

Feb 27, 2013

A bureaucratic nightmare

Emt-b

Recommend

CEO approval

Business Outlook

Pros

Steady pay; and lots of blank space here because of the 20 word minimum, as really the nice uniforms aren't much for helping you pick up chicks or anything.

Cons

Mandatory overtime at the behest of inept dispatchers, and low staffing levels. Miserable working conditions: all interfacility stations are gone, including for nurses. Company is in the process of being sold, so they're milking every last dime out of the people in the field to make the books look more appealing to potential buyers. Company divested itself from the union- which wasn't very effective anyway. No annual raises. No improvements in working condition. Archaic equipment.

1.0

Oct 23, 2012

Unpleasant and very demanding on their employees

Post biller

Recommend

CEO approval

Business Outlook

Pros

The type of services they provide are great, and if you are interested in learning claims billing for medical transportation.

Cons

Not a very friendly place to work for. The actual office staff are not team oriented, and the management treats their staff like they are very replaceable. The health and welfare of staff is not a consideration, and the training is not as high quality, so mistakes are made.

2.0

Sep 30, 2012

Over worked under paid not enough FTEs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You have a lot of responsibilities and a great resume builder for skills.

Cons

Not enough full time employees, the company runs from the top down with not enough bodies to fill positions. The company continues to not fill positions and consolidate positions rather than hire additional staff to ease the work load of current employees. Employee retention is horrible, there anti-labor stance shows with every step they take to minimize salaries for middle management and fill the pockets of senior management.

Viewing 190 - 192 of 204 Reviews

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Jobs at Rural Metro

911 Dispatch Associate

Customer Service Representative

Firefighter - Paramedic

Scheduling Coordinator