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SERC Physical Therapy

Part of Upstream Rehabilitation

Engaged Employer

SERC Physical Therapy reviews

3.1

37% would recommend to a friend

(16 total reviews)
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Anthony Mollica

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

3.3

Culture & values

3.1

Diversity & inclusion

3.0

Career opportunities

2.9

Work/Life balance

2.7

Senior management

2.2

Compensation and benefits

SERC Physical Therapy has an employee rating of 3.1 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SERC Physical Therapy employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

16 reviews
5.0
Aug 24, 2023

Great!

Technician
Recommend
CEO approval
Business Outlook

Pros

Great place to work with friendly people!

Cons

Busy clinic so be ready to keep up

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SERC Physical Therapy Response
2y
Thank you for sharing your experience at SERC Physical Therapy! Creating a positive atmosphere for our associates is always a priority for us. It's great to see this is the case for you. If you have any suggestions or concerns, please let us know at hrteam@zohosupport.com. We are here for you!
1.0
Aug 18, 2023

Save yourself the time and don’t bother working here

Office coordinator
Recommend
CEO approval
Business Outlook

Pros

The patients, there’s nothing else worth it honestly

Cons

Pay is poor for the work expected and the amount of push back you get. Process are changing so often that management can’t keep up. Therapist are lazy and won’t help the office coordinator in any way, but will get upset when things are not being done to their liking. Will find any excuse to write you up or put you down for things not in your control. Violated multiple employment rights to the point of us having to get an attorney. No growth opportunities.

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SERC Physical Therapy Response
2y
Thank you for sharing feedback from your experience at SERC Physical Therapy. We are deeply sorry to hear about your experience and assure you that your concerns will be assessed internally. We are dedicated to creating a strong culture of collaboration and trust where everyone on the team can feel valued. If you would like to share more about your experience, we encourage you to email us at hrteam@zohosupport.com. We wish you the best in your career path.
3.0
Jun 28, 2023

Still Growing

Office coordinator
Recommend
CEO approval
Business Outlook

Pros

They rolled out Project Access at the start of 2023. If you can meet their quota for completed evaluations, you get a commission based on the tier you met. I believe I typically met tier 1s and received $100 pre-tax per clinic ( I manage 2). They have always had it where you can get a bonus of $50 per meeting scheduling and per meeting payment collection Have to meet 80% for scheduling and 90% for collecting copays or coinsurance payments for the month. This is only based on one clinic. You can search by name and DOB in one part of their EMR system ( referral tracking section), but can find patients and their contacts by phone number via another section of EMR.. Will definitely learn about the ins and outs of insurance, but outsources VOB and Auth to Infinx.

Cons

They are still figuring out the best ways for things, thus procedures update. We had a major update to our Plan of Care procedure. Still waiting if there will be any future updates. Due to this, it can be hard to keep up with the job (having to update your own notes or if you don't have notes piecing together the procedure from a couple of different PDFs) Every quarter there is training. A good part of it is stuff that is assigned quarterly or annually. They are overly cautious or at least the parent company Benchmark PT is. They want us to have a patient sign both their check and our system-generated receipt from processing the check via our POS TSYS.

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SERC Physical Therapy Response
3y
Thank you for sharing your experience at SERC Physical Therapy. We value our team's input and assure you we take it seriously, as the growth and success of our associates are important to us. If you would like to share more or need support or training, please email hrteam@zohosupport.com. We are here for you.
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ReviewsSERC Physical Therapy reviews

Glassdoor has 16 SERC Physical Therapy reviews submitted anonymously by SERC Physical Therapy employees. Read employee reviews and ratings on Glassdoor to decide if SERC Physical Therapy is right for you.