SPS Commerce reviews

These cons pertain to the Operations Department (they may have changed the department title to Customer Success or Customer Operations, but I wouldn't know since they don't communicate well): -They consistently execute internal plans that fail -They offer low pay that isn't competitive against comparable positions at other companies -They tell you that something will happen, but then something different actually happens without communication or explanation -Overall poor communication -Empty promises are often made -They don't value hard work or team leadership -They don't compensate well for demonstrated expertise within the position -They expect you to take on additional responsibility without any prior training

- Inconsistent compensation between reps. You are given a Personal Commission Rate that indicates how much you get paid on a sale. i.e. 10% = $.10 on every dollar sold. You can have people in the same role making anywhere from 9%-20% Personal Commission Rate. - Reps with more experience who efficiently sell at a higher rate are penalized with a lower Personal commission rate - you get paid the exact same on up-selling current customers as you do net new business - limited motivation to find new business - no promotion avenues. Once you are a Strategic Account Executive, there is no path to increasing you base income - territories were created by a magical algorithm that has proven to be a complete disaster. There is no parity in territories - you have some that produce well and others that are complete waste land. - implementation is unable to meet customer expectations as they are under staffed and working with archaic tools that make them inefficient - billing department is unable to reproduce consistent information on how/why clients are being billed OR they are just not billed at all - marketing has basically been shooting at the wrong target for a couple years. It does not support sales in an effective manner, nor is it efficient.