Management can't keep things straight. CEO wants patients to come first and don't ever deny patient care meanwhile the business end breathes down your neck about collecting all the payment up front or else turn the patient away. We've got employees being rewarded for subpar work meanwhile those who bust their backs doing side projects and helping others catch up on their work go completely unnoticed.
Benefits are God awful. You have to pay an excessive amount monthly to get your health benefits, and then your have to earn your minuscule discount off it by doing all these challenges and health exams and tests. And then you have to do a completely separate checklist to get full pharmacy coverage! Do you offer health care or not?! There shouldn't be a list of conditions when i'm paying for it!
And then after all that, you have incredulous $50 co-pays for specialist within the saint lukes system?! What kind of scam is this?
Management seems to dump all the mistakes and excess work on the few employees they know will fix them and take care of the work, but this just means the mistakes and excess work keep piling up because the one responsible to do it isn't doing it so it is constantly getting pushed off.
Management is constantly changing processes and not informing all the staff. To the point where a low totem staff member has to put together a guide on the new system and then share/teach it to everyone else.
There is no communication and a constant chain of command issue.