SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)
avatar

Tim Danker

66% approve of CEO

47% positive business outlook

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

70 reviews
4.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

get paid well for what i do

Cons

really repetitive, can sometimes be unethical

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SelectQuote Response
1y
Thank you for leaving a response. SelectQuote values your feedback, and as a current associate, it helps us call for timely improvements to the overall experience. Our sales agents receive in-depth training on their roles to best prepare them for day one. Please note that this includes transparent expectations of the industry standards, which can be competitive and rigorous. It's important to note that our leaders and teams look for ways in which they can help our agents elevate their careers and find the best role for them. We strongly encourage you to reach out to your supervisors, managers, or fellow associates for different opportunities for career trajectory at the company! We understand your concerns and appreciate the honesty in your review. SelectQuote hopes to improve your experience moving forward.
4.0
Oct 15, 2024

Job

Recommend
CEO approval
Business Outlook

Pros

It had a good monthly bonus

Cons

U take a lot of calls

avatar
SelectQuote Response
1y
Thank you for leaving the helpful review! SelectQuote values employee feedback and sincerely appreciates the honesty in your words. Throughout training, we strive to give a clear and concise description of what our agents can expect in their sales roles. It is our goal to effectively communicate the realistic side of the sales environment, in order to help our associates achieve a good work-life balance. However, we understand that this thorough training can affect our candidates' experiences. SelectQuote appreciates your transparent feedback, which will help guide our future candidates looking for a worthwhile career!
Viewing 4 - 6 of 70 Reviews

Glassdoor has 2,027 SelectQuote reviews submitted anonymously by SelectQuote employees. Read employee reviews and ratings on Glassdoor to decide if SelectQuote is right for you.