Is SelectQuote a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at SelectQuote have rated their employer with 3.3 out of 5 stars in 70 Glassdoor reviews. This is an average score with the overall rating of SelectQuote employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at SelectQuote now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at SelectQuote .

Does SelectQuote pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at SelectQuote with 3.7 out of 5 stars based on 70 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at SelectQuote.

How happy are Customer Service (CSR) professionals working at SelectQuote?

58% of Customer Service (CSR) employees at SelectQuote would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated SelectQuote with a 3.6 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at SelectQuote?

Insurance Sales Agent (134) , Sales Agent (83) , Insurance Agent (76) , Licensed Sales Agent (72) , Sales Representative (66) , Licensed Insurance Agent (59) , Sales (56) , Sales Associate (53) , AEP Sales Agent (48) , Senior Sales Agent (47) , Medicare Sales Agent (39) , Account Manager (34) , Enrollment Specialist (32) , Customer Service Representative (31) , Medicare Sales Representative (28)

What are the pros of working at SelectQuote according to real employee reviews?

"remote work from home position" ((in 192 reviews)); "Training is great and youre given all the material you need to be product knowledgeable." ((in 150 reviews)); "Great pay!! I made more money in 3 months than my previous job in a year." ((in 128 reviews)); "paid on time benefits were good" ((in 68 reviews)); "Leads provided are ok and the money is good if you are a top agent." ((in 66 reviews))

What are the cons of working at SelectQuote according to real employee reviews?

"Long hours during peak seasons but you are heavily compensated so it makes it worth the sore neck and back." ((in 75 reviews)); "$13 an hour plus low commissions" ((in 42 reviews)); "There is no work life balance" ((in 40 reviews)); "Commission structures are confusing and constantly changing just to benefit upper management." ((in 23 reviews)); "poor communication" ((in 16 reviews))

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SelectQuote

SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)

Tim Danker

66% approve of CEO

47% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.0

Diversity & inclusion

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

70 reviews

4.0

Sep 26, 2024

Pretty Good Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay Remote work is very convenient

Cons

Calls come in back to back

SelectQuote Response

Thank you for leaving the helpful review! SelectQuote values employee feedback and sincerely appreciates the honesty in your words. We make it a point to offer an environment full of opportunities for growth and success for in office and remote associates, including providing in depth training and competitive pay. We understand that working as SelectQuote can at times be rigorous, especially in an industry with changing demands. Our leaders will continue to strive for clear expectations of each sales role, and the dynamic environment our agents may experience. SelectQuote appreciates your transparent feedback, which will help guide our future candidates looking for a worthwhile career!

3.0

Sep 9, 2024

SelectQuote

Account manager

Recommend

CEO approval

Business Outlook

Pros

Flexible PTO Most employees were good to work with

Cons

Managment communication on performance was terrible.

SelectQuote Response

Thank you for taking the time to leave a review. The company is very sorry to hear about your experience throughout your time with us and would like to address your concerns. As soon as our candidates begin training, we strive to offer realistic expectations of the competitive, timely, and dynamic sales environment. We make it a point to provide constant support and communication from our management, so we sincerely apologize that this was not what you have experienced from your time with us. Please know, that SelectQuote takes your words very seriously and will be using your review to help us improve moving forward. We appreciate the honesty in your words.

4.0

Jul 7, 2024

Hard work but fair pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Solid managers that were fair

Cons

Very strict on time on phone

SelectQuote Response

Thank you for leaving the helpful review! SelectQuote values employee feedback and sincerely appreciates the honesty in your words. We make it a point to offer an environment full of opportunities for growth and success. We understand that working as SelectQuote can at times be rigorous, especially in an industry with changing demands. However, we strive to support each member of our team by offering exceptional and in depth training. In addition, we are constantly looking to reinforce our positive culture, so we are pleased to hear about your experience. SelectQuote appreciates your transparent feedback, which will help guide our future candidates looking for a worthwhile career!

Viewing 7 - 9 of 70 Reviews

Jobs at SelectQuote

Customer Care Agent (CCA082426)

Workflow Ops Program Mgr

Bilingual Customer Care Agent (BCCA082426)

Life & Health Advisor (LHA083126)

Licensed Insurance Sales Agent (CCA082426)

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SelectQuote Customer Service (CSR) reviews

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Pretty Good Pay

SelectQuote

Hard work but fair pay

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