Is SelectQuote a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at SelectQuote have rated their employer with 3.3 out of 5 stars in 70 Glassdoor reviews. This is an average score with the overall rating of SelectQuote employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at SelectQuote now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at SelectQuote .

Does SelectQuote pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at SelectQuote with 3.6 out of 5 stars based on 70 anonymously submitted employee reviews. This is 8.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at SelectQuote.

How happy are Customer Service (CSR) professionals working at SelectQuote?

58% of Customer Service (CSR) employees at SelectQuote would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated SelectQuote with a 3.6 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at SelectQuote?

Insurance Sales Agent (134) , Sales Agent (83) , Insurance Agent (76) , Licensed Sales Agent (72) , Sales Representative (66) , Licensed Insurance Agent (59) , Sales (56) , Sales Associate (53) , AEP Sales Agent (48) , Senior Sales Agent (47) , Medicare Sales Agent (39) , Account Manager (34) , Enrollment Specialist (32) , Customer Service Representative (31) , Medicare Sales Representative (28)

What are the pros of working at SelectQuote according to real employee reviews?

"remote work from home position" ((in 191 reviews)); "It's remote job so that is the only pro I can think of and great training." ((in 150 reviews)); "The pay is good as long as you keep in mind the average pay in thr Jacksonville Fla area is 32k." ((in 123 reviews)); "Leads provided are ok and the money is good if you are a top agent." ((in 75 reviews)); "paid on time benefits were good" ((in 66 reviews))

What are the cons of working at SelectQuote according to real employee reviews?

"Long hours during peak seasons but you are heavily compensated so it makes it worth the sore neck and back." ((in 75 reviews)); "There is no work life balance" ((in 38 reviews)); "$13 an hour plus low commissions" ((in 38 reviews)); "Even after work you are constantly stressed because upper management holds your job over your head like a lab rat and cheese." ((in 21 reviews)); "Poor communication" ((in 12 reviews))

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SelectQuote

SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)

Tim Danker

66% approve of CEO

47% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.0

Diversity & inclusion

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

70 reviews

5.0

Oct 1, 2015

Laughing at the bad reviews, this place is awesome

Account manager

Recommend

CEO approval

Business Outlook

Pros

High compensation, multiple resources for continuing education, great chain of command from CEO down to Managers, to Sales Coaches and trainers, you are never left in the dark. This is a tough job. It is not order taking. The people leaving bad reviews obviously didn't want to work very hard. I work 40 hours a week and make a great living. I can do this in my sleep. Oh, and they pay you a ton of money for cross sales. Lots of incentives (trips to Hawaii, Flat screens, ipads, lotto tickets, horse races) Last year, I think SQ paid out 250K in bonuses to its employees, if not more.

Cons

Dealing with the public, not a lot of people understand the basics of Life Insurance. No company wants to pay a salary to someone who is not giving 100%. After a few months of working, this position becomes Commission only, which is good for people who love sales and realize that it makes you work harder, but I still wish I was paid something for my time here.

4.0

Aug 17, 2015

Inside Sales Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

I thought that the overall company was a very good company to work for

Cons

The changing, and fluctuating pay cycle is very bad. The changes are not made to benefit the sales reps.

3.0

Aug 4, 2015

Great concept bad management

Account manager

Recommend

CEO approval

Business Outlook

Pros

Ability to make good money if you work 50-60 hours per week and are patient. Good lead system and sales process. The ability to have flexibility in the future after the first year or two. Health insurance benefits. If you work like crazy you can make really great money but not for the first 6 months to a year. No cold calling and not much follow up or clerical work.

Cons

Terrible management for the most part. Company is an ego driven company from the owners down to mid level management with a few exceptions. There were a lot of nice lower level managers that are really nice but mostly tuned out to their agents needs - most likely their time was taken up with trying to keep up with the demands of their managers. The atmosphere of the company over-all is fear and bullying based. BUT there are some really nice people there to keep it unbearable. I personally left for a career change but would have left eventually because of the constant pettiness of upper and middle management.

Viewing 64 - 66 of 70 Reviews

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SelectQuote Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Laughing at the bad reviews, this place is awesome

Inside Sales Account Manager

Great concept bad management

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