Is SelectQuote a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at SelectQuote have rated their employer with 3.3 out of 5 stars in 70 Glassdoor reviews. This is an average score with the overall rating of SelectQuote employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at SelectQuote now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at SelectQuote .

Does SelectQuote pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at SelectQuote with 3.6 out of 5 stars based on 70 anonymously submitted employee reviews. This is 8.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at SelectQuote.

How happy are Customer Service (CSR) professionals working at SelectQuote?

58% of Customer Service (CSR) employees at SelectQuote would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated SelectQuote with a 3.6 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at SelectQuote?

Insurance Sales Agent (134) , Sales Agent (83) , Insurance Agent (76) , Licensed Sales Agent (72) , Sales Representative (66) , Licensed Insurance Agent (60) , Sales (56) , Sales Associate (53) , AEP Sales Agent (48) , Senior Sales Agent (47) , Medicare Sales Agent (39) , Account Manager (34) , Enrollment Specialist (32) , Customer Service Representative (31) , Medicare Sales Representative (28)

What are the pros of working at SelectQuote according to real employee reviews?

"Remote work from home good" ((in 193 reviews)); "It's remote job so that is the only pro I can think of and great training." ((in 147 reviews)); "The pay is good as long as you keep in mind the average pay in thr Jacksonville Fla area is 32k." ((in 125 reviews)); "Leads provided are ok and the money is good if you are a top agent." ((in 70 reviews)); "paid on time benefits were good" ((in 66 reviews))

What are the cons of working at SelectQuote according to real employee reviews?

"Long hours during peak seasons but you are heavily compensated so it makes it worth the sore neck and back." ((in 73 reviews)); "There is no work life balance" ((in 38 reviews)); "$13 an hour plus low commissions" ((in 34 reviews)); "Even after work you are constantly stressed because upper management holds your job over your head like a lab rat and cheese." ((in 22 reviews)); "Poor communication" ((in 13 reviews))

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SelectQuote

SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)

Tim Danker

66% approve of CEO

47% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.0

Diversity & inclusion

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

70 reviews

5.0

Apr 25, 2018

I asked my friend who works here how they treated him before I started.

Account manager

Recommend

CEO approval

Business Outlook

Pros

I had been lied to by prospective employers so this was important. His response was that they were absolutely fair about what they expected and what they paid. I wanted an opportunity to work in a professional position. I wanted that opportunity to have or eventually have the option to work from home. I am money motivated, so is my company. I like working in a fast paced and changing environment with other professionals and experts. I liked the intense training and meeting the expectations that went with it. So far my experience at SelectQuote has been well above what I expected when I started.

Cons

They offer too much free food. I gained 15 lbs after I started. I know I don't HAVE to eat the delicious and caloric food but... Seriously, that's what I can come up with.

SelectQuote Response

We are happy to hear that your experience with us has so far been well above what you expected when you started. Thank you for sharing your positive thoughts and for noting our continued efforts. We appreciate you and we wish you a very successful tenure here at SelectQuote.

4.0

May 23, 2017

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great compensation, attainable goals, earnings potential, training, activities outside work, flexibility, work from home if qualified. I love my job and love the company. They've given me the opportunity to make more money than I've ever made before in a very short time.

Cons

Some micromanagement, 401k still not great, PTO compensation is poor.

SelectQuote Response

We are glad to hear that you love your job and the company and that you like the flexibility in schedule and unlimited earning potential in sales. As I am sure you know by now, our new and improved 401(k) matching/profit sharing program will go into effect July 2017. Our employees asked and we listened! Thank you and we do appreciate your feedback!

5.0

Dec 29, 2016

Fun Professional Company to be apart of

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I left Geico where I was micromanaged and felt like I was constantly under a magnifying glass to join Select Quote in the Wilmington office and its has been truly a life changing experience. Its a laid back fun environment and they know the negative effects of micromanaging and they stray far away from it. I've been working for 13 years now and this is 1 of 2 jobs that I've ever had that I truly enjoy waking up and going to and I look forward to grow with this company.

Cons

non really that I have ran into

Viewing 61 - 63 of 70 Reviews

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SelectQuote Customer Service (CSR) reviews

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I asked my friend who works here how they treated him before I started.

Account Manager

Fun Professional Company to be apart of

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