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Sense

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Sense reviews

3.7

55% would recommend to a friend

(152 total reviews)

Anil Dharni

76% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

3.6

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Sense has an employee rating of 3.7 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sense employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

152 reviews
3.0
Dec 30, 2025

Great employees, not so great leadership

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

-The CSM team at Sense includes some of the brightest, most talented individuals I've ever had the pleasure of working with

Cons

-Leadership has very little understanding of what existing clients require. When clients threaten to churn they offer the latest new product but offer minimal support, leading to even worse experiences for the client and inevitable churn -Bonuses are not achievable as they are based on company performance not individual performance -No raises provided for multiple years in a row -PTO is not unlimited as advertised, and leadership actively guilt's you not to use it -The product is different for EVERY client, regardless of what ATS they use. Two clients on the same ATS can have vastly different data fields, and with regular book of business changes it can be difficult to understand how to help your client -Sales Reps overpromise potential clients features that do not exist, leadership then blames CS for not being able to accomplish what sales fabricated -Everyone's plate is too full. With layoffs after layoffs and no attempt to rebuild the workforce, everyone is burning out, and theres no end in sight.

Viewing 7 - 9 of 152 Reviews
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Glassdoor has 161 Sense reviews submitted anonymously by Sense employees. Read employee reviews and ratings on Glassdoor to decide if Sense is right for you.