Too many to count! Here’s an overview:
1. The CEO is awful. He has absolutely no regard for his employees. The employees are overworked and extremely underpaid — especially the care coordination team. They are blatantly not cared for, and the pay isn’t even enough for someone to uphold a humble lifestyle.
2. Lack of communication: This is shocking. Often times, as care coordinators, we discover things from the clients rather than the management. We are reaching out to clients about their appointments, and they say “oh my therapist said they’re leaving the company tomorrow”. Then, we have to go back over to management and ask what’s going on, and only then are we told that the therapist is leaving. It makes us look like absolute fools in front of the clients, and is so infuriating. This happens so often. We also often don’t get notice if a therapist calls out, and neither do the clients. So, the clients are calling in asking why their therapist isn’t showing up for their appointment, and we don’t know either. Then, it’s a wild goose chase for us to find out what’s going on. All we can do is apologize to the client and say their therapist was sick, but we know that if the roles were reversed, the clients would be a charged a fee.
3. Poor technology: the technology provided to the employees are very poor, with a wide array of technological issues. The platforms used for both the clients as well as the employees is extremely inefficient. For a telehealth company, this is unacceptable. Clients often have extreme trouble joining their appointment and if they don’t join in time due to technological issues, they are charged a $100 fee. Only recently did they start introducing rescheduling options to avoid the fee.
4. No raises or incentives. It feels like a company rooted in greed. They say they don’t have funds for their employees, yet they have lots of money to host a big company anniversary party.
5. Very unfair policies towards clients: the policies upheld toward clients is very very unfair, and it’s the care coordination team that ends up having a talk to the clients when they’re (understandably) angry about it. Some of the policies — rescheduling, late cancellation and no-show fees (VERY inflexible, even in times of considerable sickness or emergency).
