Is Senture a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Senture have rated their employer with 2.6 out of 5 stars in 92 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Senture .

Does Senture pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Senture with 2.8 out of 5 stars based on 92 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Senture.

How happy are Customer Service Representative professionals working at Senture?

44% of Customer Service Representative employees at Senture would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated Senture with a 2.7 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What Senture locations are top rated by Customer Service Representative employees?

McAllen is the top rated Senture location by Customer Service Representative employees. London is the lowest rated Senture location by Customer Service Representative employees.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 60 reviews)); "Awesome pay, family, friends and work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 13 reviews)); "Friendly supervisors" ((in 8 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 17 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Insurance is expensive" ((in 7 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 6 reviews)); "definitely have favorites" ((in 5 reviews))

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Senture

Senture Customer Service Representative reviews

2.6

44% would recommend to a friend

(92 total reviews)

Michelle Paiz

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.6

Career opportunities

2.5

Culture & values

2.3

Senior management

Customer Service Representative I employees have rated Senture with 2.6 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an average working experience there. Senture is rated 27% below average by Customer Service Representative I professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

5.0

Apr 9, 2019

Great work experience and great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility with schedule Work from home Health benefits stipend.

Cons

Boring work and sometimes multiple different answers.

4.0

Mar 19, 2019

Good Place other than office politics

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

nice people and fun events are common

Cons

Office politics are rampant. Favorites do little work

4.0

Dec 27, 2018

Excellent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Wonderful caring company to work for

Cons

Contracts can end and your schedule may change

Viewing 82 - 84 of 92 Reviews

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Senture

Senture Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great work experience and great company

Good Place other than office politics

Excellent place to work

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