Is Senture a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Senture have rated their employer with 2.6 out of 5 stars in 92 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Senture .

Does Senture pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Senture with 2.8 out of 5 stars based on 92 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Senture.

How happy are Customer Service Representative professionals working at Senture?

44% of Customer Service Representative employees at Senture would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated Senture with a 2.7 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What Senture locations are top rated by Customer Service Representative employees?

McAllen is the top rated Senture location by Customer Service Representative employees. London is the lowest rated Senture location by Customer Service Representative employees.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 57 reviews)); "Work from home is available" ((in 37 reviews)); "great people and pay and get to work form hom" ((in 17 reviews)); "Great coworkers" ((in 9 reviews)); "Friendly supervisors" ((in 7 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 6 reviews)); "First, the insurance started a bit expensive but doable." ((in 5 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews))

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Senture

Senture Customer Service Representative reviews

2.6

44% would recommend to a friend

(92 total reviews)

Michelle Paiz

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.6

Career opportunities

2.5

Culture & values

2.3

Senior management

Customer Service Representative I employees have rated Senture with 2.6 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an average working experience there. Senture is rated 27% below average by Customer Service Representative I professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

4.0

Dec 8, 2015

It works for me.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, kind management and willing to work with your schedule and attendance. The building is clean, and the company truly cares about its employees.

Cons

Having to take their insurance, because it will burn you out of pocket. Working long hours with occasional mandatory overtime.

2.0

Nov 16, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Government contract work. Paid holidays

Cons

Very difficult to advance within the company. Too much micro management. Employees are not valued and appreciated.

3.0

Sep 2, 2015

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, Active, hands on supervisors.

Cons

Contract work. Quality can be over zealous at times.

Viewing 88 - 90 of 92 Reviews

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Senture

Senture Customer Service Representative reviews

Ratings by category

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It works for me.

CSR

Customer Service

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