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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      3.0
      May 31, 2016

      It could be worse ..... but I could be oh so much better!

      Field service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the customers, I love my career in Field Service. I love most of my coworkers. Work/Life balance is good.

      Cons

      The better you are in a particular job the more likely you will stay there at least until you leave. There is no set upward mobility path. The pay is 18% less than industry standard. Unlike every other field service company in the United States you aren’t paid an on call flat rate just for being on call. No company vehicles. You are paid mileage, but it is well below federal standard (40 cents instead of 57). The Culture at Corporate is the best I've ever seen, but most of the local field offices .... ugh.

      4.0
      May 19, 2016

      Good Company to work for

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership seems invested in aligning personal, professional & financial goals for employees and puts processes in place to help achieve them. Good communication with management Provided ample training for someone with no IT background. Lots of support from other team members

      Cons

      LOTS of cold calling. Pay was a little below expectation.

      2.0
      Apr 13, 2016

      Cult-ish

      Field service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair compensation and benefits. Worked with some great people.

      Cons

      Culture is very much 'drink the kool aid or else'. I would say it's a good place to work as long as you do what you're told and don't ask questions. Questioning the 'SEI Way' will not get you anywhere. Everything felt very rehearsed and forced at corporate office... like they were still trying to convince me this was such a great place to work. The messaging felt so arrogant from the top down... We're the best: company, CEO, Mgmt, etc. nothing more than our opinion of ourselves.. Good people, just the arrogance of how they constantly talked about themselves clouded the message for me. I'm sure there are employees being encouraged to go on here and say it's the greatest place in the world to work and there are no negatives. Please ask questions before you join this cookie-cutter company.

      Viewing 415 - 417 of 435 Reviews
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.