Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      1.0
      Nov 8, 2025

      Money-Powered Kool-Aid

      Support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the frontline employees are incredible. Truly some of the most talented and hardworking people I’ve ever met. There used to be a sense that SE hired the best of the best — and it showed. There’s also a unique respect between sales + support that you don’t always see at other companies. A lot of us ended up bonding over the chaos, which helped keep things bearable.

      Cons

      Leadership loves to say they “want people to speak up,” but when people actually do, nothing really changes. My time there started strong, but after a poor leadership hire, a few messy acquisitions, and then another even worse sales leadership hire… things went downhill fast. The company feels like it’s crumbling — over 150 people (out of ~1,000) have quit this year alone, and that number is still climbing. There have been many HR reports about members of the sales leadership team: bullying, racial slurs, pressure to drink, comments like “just put it on your personal credit card to hit quota,” inappropriate videos, and straight-up sexism. The “solution” has basically been HR sitting in on sales calls — which has turned into a running joke (“behave, HR’s here”), rather than anything meaningful. Outside of sales, the cash management team is another major pain point. Constant turnover in their leadership has created friction everywhere. Teams that rely on them are burned out from the lack of collaboration, follow-through, and consistent direction.

      avatar
      Service Express Response
      7mo
      Thank you for taking the time to share your feedback. We’re disappointed to hear that your experience didn’t reflect the positive and supportive environment we strive to provide. Please know that we take your comments seriously and view them as an opportunity to learn and improve. We’d appreciate the chance to hear more about your experience. Please reach out to our HR team at HR@serviceexpress.com where a member of our team will be standing by to speak with you.
      5.0
      Nov 1, 2025

      Employee Development

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Developing Employee's Personal, Professional, and Financial Goals.

      Cons

      Rapid growth can create challenges

      avatar
      Service Express Response
      7mo
      We’re so happy to hear that your experience at Service Express was a positive one! Thank you for your feedback. Our goal is to create a workplace where everyone feels valued, supported, and part of something meaningful—it’s encouraging to know that was your experience while you were with us. If you have any additional feedback or ideas to enhance our culture, please contact our HR team at HR@serviceexpress.com. Thank you for your commitment to Service Express!
      Viewing 40 - 42 of 435 Reviews
      Related searches: Service Express jobs | Service Express salaries | Service Express benefits | Service Express interviews
      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.