Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
4.0
Oct 9, 2014

Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The culture has always been employee first. They preach & teach professional & personal development. The compensation is fair. The work life balance is excellent. I've never been and didn't know of anyone who was ever turned down for vacation time or to leave early for a family event.

Cons

Things have started to shift in the culture from open communication to confused communication. Many of the front line and middle management employees weren't sure who to report to or were told to report to multiple people. People are being promoted based on their friendships with the executives as opposed to actual achievement. SEI is being viewed by many employees as becoming an "HR state". Things are much more tight lipped than they used to be.

2.0
Mar 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Work life balance was fair until SEI doubled stand by time without pay.

Cons

Lots of promises made during recruitment phase, which is way too long ( red flag), in reality very few became reality. In fact a lot of promises were down right lies, on the service side. Talk of vision is just that, when the CEO isn't around. If you are over 45, a female or minority, don't expect your effort to be appreciated, especially in Detroit!

2.0
Nov 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Good base salary. Good place to break into IT sales without much technical knowledge. Service people tend to deliver what sales promises, so you can sell with confidence.

Cons

Tend to Hire too many sales people than territory can support. Increasing turnover of sales people. Very little training and no support once you are in the field. Several managers were good sales people 10 years ago but now do little to support their reps other than request more reports. Never ending reports on activity. I have never had less support from a manager than what I have had here. Sales managers seem to have life time job security. Mentality is there will always be a need for the service they provide when in reality it is greatly diminishing. They have adjusted in the past to such changes but their current pace is not keeping up with the pace of change in the industry today.

Viewing 430 - 432 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.