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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      1.0
      Feb 9, 2023

      (Very specific type of person) powered

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent training, solid benefits that extend beyond just insurance. The book per month and gym membership reimbursement is a nice touch. That’s about where it ends

      Cons

      For claiming they are people powered, if you do not fit into their criteria you will have a very hard time thriving here no matter your work ethic. The lack of diversity (especially in leadership) is concerning. They also like to act like the culture is one where you are constantly supported and that is just not true, it is cut throat and threats of termination are constant. The manager level is treated like an exclusive club while priding themselves on transparency.

      2.0
      Oct 16, 2022

      Underpaid People-Powered

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pretty solid, recession-proof industry to be in. - Met a lot of good people here (although many of them have recently left)

      Cons

      - Salary. This is the big one. This company is obsessed with underpaying employees- especially on the operations side. If you're not in sales, you're a second class citizen. They have adapted very poorly to hiring from a national talent pool with the shift to remote work. They pay like everyone is in Grand Rapids (a very low CoL city). The attrition rate in the last couple of years has skyrocketed. - Benefits. The benefits here are definitely well below average despite repeated feedback from employee surveys that this needs to change. Leadership has not seriously addressed this. Which brings me to... - Leadership. The leadership team here talks a big talk. They are obsessed with the term "people-powered", but don't seem to support their people where it really counts. I believe there was a time when this was more the case, but lately it really just feels like marketing propaganda. They clearly do not really care about the well-being of their employees, as evidenced by the low salaries.

      avatar
      Service Express Response
      3y
      Thank you for taking the time to leave your feedback. We are glad you had a great experience with the people you met at Service Express. We want to create a place to work where people enjoy the collaboration, passion, and impact they can achieve together. Our goal is to always empower and work with our people to meet their personal, professional and financial goals. We do understand the variety of data points that need to be evaluated with compensation and we do pay in consideration of geography. Using tools like PayScale, Talent Insights, and third-party analytics on employment data, our Leadership Team is dedicated to making sure our people feel valued, compensated for the work they are doing, and in line with the current market.
      3.0
      Jun 11, 2021

      Not a bad company, but you must drink the Kool-Aid

      Field service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Surrounded by a bunch of great people...all smiles..part of the allure of the field service job is the allusion that you are your own boss, most of the time, Was never micro managed there...Benefits are decent

      Cons

      kool-Aid dispensed by the drumload. Constantly told how they are for their people, but, in a Field Service environment, all I can say is "Yeah, right!!" First off , no pay for being on call. You give up a week of your life to be on call and get nothing in return, unless you get called out, then you get OT, and, if the ticket qualifies, a 2 hour call out(straight time). not worth giving up a week, especially if you don't get called out. No company vehicles...no vehicle allowance, and not even reimbursed for mileage at he Federal rate. They only give you 85% of the Fed rate, while they probably write off 100%. Now wonder a lot of the FSE's drive clunkers... And don't refuse to drink the Kool Aid, failure to buy into the culture makes you a marked person...so just sit back, smile and wave, and sing the Kumbaya like you mean it, even if you don't.

      Viewing 70 - 72 of 435 Reviews
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.