Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
5.0
Nov 15, 2016
Recommend
CEO approval
Business Outlook

Pros

I just want to start off by saying that I chose to miss my grandmother's funeral to attend my final interview with SEI in Grand Rapids because I was in a dead end job and I wanted and needed something better. It ended up being one of the best decisions of my life and I know my grandmother would have approved. This company Absolutely works for their Employees not the other way around. Coming from Local Government work before here which was cutthroat and you fearing the existence of your job everyday, and then interviewing at SEI where it seems like a completely different world and wondering what everyone was on? Once you join this company and you take in the amazing culture that this company has you begin to see that everyone isn't "on" anything. This is truly the way it is here and more companies should embrace this form of culture because the history shows amazing results financially as well as employees being enthusiastic and engaged. They continue to work with you on your personal, professional, and financial growth. You create your own "Vision" which has these types of goals for the long. Your manager will meet with you throughout the year to go over where you are and what you can do or what path will help you achieve them. I absolutely buy into this companies culture even after going through the brutal work environment I used to be in. This month which marks 4 years of employment here I hit two very big Vision goals. A promotion that achieved a professional goal and a financial goal I had set to not hit until 2018. Don't get me wrong there are NO handouts here if you are willing to put in the hard work and effort your goals CAN be achieved, I am living proof and owe everything to this place.

Cons

Currently there are no company vehicles for field techs. So you do have to use your personal vehicle when you are working. You do get mileage reimbursement, but it does fluctuate depending on gas prices.

2.0
Sep 18, 2024

Used to be great

Recommend
CEO approval
Business Outlook

Pros

Service is relevant to virtually any corporate IT Department. Lots of good people within the org.

Cons

Culture has been ruined by executive greed. Most out of touch senior leadership you can imagine.

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Service Express Response
1y
Thank you for sharing your perspective! We’re happy you’ve had positive experiences with your colleagues. We’re sorry to hear your concerns about our culture and leadership. As a growing company, we’ve been through many changes, but we understand this doesn’t excuse the issues you’ve raised. We’ll make sure your feedback is escalated to the right teams for visibility. Thank you for your 6 years with Service Express. We wish you all the best in your future endeavors, and if you have any further thoughts, feel free to reach out at hr@serviceexpress.com.
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Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.