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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      5.0
      Sep 30, 2024

      Great Place to Grow!

      Sales development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are looking for a place to grow and develop skills in sales and tech, this is the place to do it. The team is incredible, leadership is involved and transparent, and the culture is unlike any other. Service Express is passionate about promoting from within, so there are a multitude of opportunities to climb the ladder and explore other departments if that is your goal. Metrics can be hard to hit like they are in any sales role, but you are constantly surrounded by the support of the team as well as leadership. The company also emphasizes the importance of work life balance, and you are encouraged to "leave work at work" and take the time you need to ensure that you don't burn out. The tools you are given are the best of the best, and the company is constantly seeking feedback regarding tools and looking to implement the best options. I can go on and on about how great this company is, and if you're looking to break into tech sales, I highly recommend doing so at Service Express.

      Cons

      I truly don't have many cons. However if I have to list one, I can say that it can be a bit tough to fully understand the industry and its terms. However, the training is ongoing and robust, and the company makes a conscious effort to continue product training.

      2.0
      Sep 28, 2024

      Treats you well but you are easily expendable

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent income potential - Empowers you to treat clients well - Decent services and solutions to sell - Plenty of tech/software resources, a bit to the point of overkill - Great PTO and they do a good job of not shaming you from using it, just don't expect to ever fully disconnect as you will still get internal calls, Teams messages, and emails demanding immediate responses. The clients are great though and have almost always been very respectful of my time off.

      Cons

      - Investors changing almost annually it seems like, each time incurring employee cuts (on top of other random cuts), regardless of performance level - Company having difficulty finding footing in rapidly evolving market - Degradation of service performance highly reduces differentiators with competitors, especially as they are increasing service levels - Copious amounts of "Kool Aid;" a lot of talk of company as family, company invested in each employees goals, yet will cut employees at whim. While I was fortunate enough to at least be offered severance, there are many instances of the company finding reasons around layoff procedure to avoid paying severance and/or enabling the possibility of unemployment. Many of these employees were long-tenure, above-average to high producing as well. - Piggybacking off the Kool-Aid, the company highly "encourages" employees to post/re-post and support the CEO's LinkedIn video's and posts which are typically contradictory to what's actually going on at the company and are quite obvious flaunts of his own ego. Most posts from Service Express are shared, reacted, and commented to almost exclusively from Service Express employees, save a few outliers every now and then. As one of my client's aptly put it, "It's a cringe-worthy plea for attention that people in my field have no time or patience for." - The healthcare is abysmal

      5.0
      Sep 19, 2024

      Great Company

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership, Training, Potential, Culture, Work Life Balance

      Cons

      None to share at this time.

      avatar
      Service Express Response
      1y
      Thank you for taking the time to share your feedback! We're glad to hear you've had a great experience at Service Express.
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.