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      Servpro Industries

      Engaged Employer

      Servpro Industries reviews

      3.1

      40% would recommend to a friend

      (1,484 total reviews)
      avatar

      John Sooker

      41% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Reviews by job title

      1K reviews
      1.0
      Jul 9, 2013

      Horrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None - had to get as far away from this place as possible

      Cons

      Tremendous lack of respect for the individual. Managers are self-centered and self-indulgent. Unspoken but culture is racist with only “token” minority employees and franchise owners. Franchise owners cautioned to not hire minorities because “people don’t like them working in their homes”. A horrible, horrible place.

      2.0
      Jun 9, 2014

      Stick it to the Franchise

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate office is a a nice facility. A very clean environment.

      Cons

      Not your cup of tea, if you care about Franchisees who have invested their life savings in their Franchise only to have additional costs dictated to them by Corporate.

      3.0
      Jun 13, 2013

      Call Center with High Turn-over

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits. Great co-workers. Lots of overtime (if you see that as a plus). Most callers are nice and don't scream at you. If you last long enough, there are profit benefits.

      Cons

      Call center is run on making the employees afraid of getting fired. They don't tell you, but you are "on call" ALL the time. If there is a disaster anywhere in the US, expect to be working overtime. Micromanagement. Management says they do not want "drama" but they create LOTS of it. Highly conservative atmosphere (super christians). Expected to meet stringent goal with talk-time, calls refused, and service level. Expected to know way too much for the amount they pay you. Once you are hired into the call center, there is NO escape other than quitting. They say there is advancement opportunity, but the head manager has to approve it and rarely does. If management doesn't like you, they will find a way to get rid of you. I was warned about this by my co-workers.

      Viewing 4 - 6 of 1,484 Reviews
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      ReviewsServpro Industries reviews

      Glassdoor has 1,534 Servpro Industries reviews submitted anonymously by Servpro Industries employees. Read employee reviews and ratings on Glassdoor to decide if Servpro Industries is right for you.