Is Servpro Industries a good company to work for?

Servpro Industries has an overall rating of 3.1 out of 5, based on over 1,534 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 40% of employees would recommend working at Servpro Industries to a friend and 45% have a positive outlook for the business. The best reviews about Servpro Industries have been left by employees working as Operations Manager , Sales and General Manager .

Does Servpro Industries pay their employees well?

According to anonymously submitted Glassdoor reviews, Servpro Industries employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Servpro Industries. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Servpro Industries?

40% of Servpro Industries employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Servpro Industries 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Servpro Industries?

Project Manager (99) , Crew Chief (77) , Technician (71) , Administrative Assistant (43) , Production Manager (39) , Job File Coordinator (28) , Office Manager (26) , Production Technician (22) , Sales and Marketing Representative (21) , Restoration Technician (19) , Sales Representative (19) , Marketing Representative (17) , Estimator (16) , Operations Manager (15) , General Manager (14)

What are the pros of working at Servpro Industries according to real employee reviews?

"The people there are great minus a couple here and there but that is normal." ((in 111 reviews)); "Most coworkers are great." ((in 26 reviews)); "Good work environment" ((in 21 reviews)); "Good money with never a dull moment." ((in 13 reviews)); "Great opportunity to get hands on experience" ((in 10 reviews))

What are the cons of working at Servpro Industries according to real employee reviews?

"Low pay and its hourly" ((in 83 reviews)); "Long hours and lots of hard labor" ((in 64 reviews)); "Some of the downsides would be that there are no benefits provided through several franchises." ((in 56 reviews)); "I had no training what so ever and had to figure out my role was ." ((in 33 reviews)); "Shows clear favoritism towards certain employees." ((in 16 reviews))

What are employees saying about Servpro Industries layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Servpro Industries layoffs and their outlook for job security at Servpro Industries in 2026.

What are the top reviewed Servpro Industries locations?

Gallatin , Houston , Dallas , Atlanta , Nashville , New York , Chicago , Raleigh , Portland , Montgomery , San Antonio , Denver , Charlotte , Sacramento , Birmingham , Midlothian , Columbus , San Diego , Orlando , Tuscaloosa , Austin , New Albany , Los Angeles , Shreveport , Seattle , Hunt Valley , Tampa , Boston , Huntsville , Richmond

Servpro Industries reviews

3.1

40% would recommend to a friend

(1,484 total reviews)

John Sooker

41% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,484 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Jan 2, 2015

Very bad company with terrible management

Software developer

Recommend

CEO approval

Business Outlook

Pros

Can't think of any pros.

Cons

This is the worst company I worked for. The management is very abusive, especially in the IT department. Run away as fast as you can!

Servpro Industries Response

11y

Thank you for your comments. Due to continued growth, SERVPRO’s IT Department has experienced quite a few changes and transformation. We feel key changes were made to IT Leadership, from the CIO through the hiring and promoting of several other employees to key leadership positions. These upgrades to IT leadership facilitated many positive changes to the IT Department over the past the past couple of years. We have expanded the IT Department by over 50 talented IT Professionals to keep up with the Company’s growth. We have delivered on some great projects that have improved the way we do business. We know with some of these projects we had many employees who stepped up and worked hard to produce and deliver projects on time. Yes, a few employees were unable to keep up with the Company’s growth and technological improvements. We recognized the high performers, solicited their feedback, and we improved some of our processes. As a result, we improved work processes, implemented a great work from home program and installed other benefits to improve our work environment and address our employees’ work-life balance needs. We now have a nice mix of new and long-term employees who enjoy the career opportunities that only a growth company can offer its high-performing employees. SERVPRO is offering tremendous opportunities to IT professionals who love a challenge and work on great technologies like Mobile, Web-based and Cloud technologies.

2.0

May 26, 2014

Stable work, little opportunity for advancement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay, most of my coworkers were extremely likeable and hardworking. One of the better employers in the Sumner/Macon County area, in my opinion.

Cons

When I was hired, I was told there would be ample opportunity for promotion and advancement. Despite 6 years of above-average or excellent performance evaluations, I was blown off whenever I broached the subject. Also, executive management uses religious rhetoric in a pretty ham-handed effort to manipulate employees--very crass.

2.0

Apr 14, 2014

High anxiety environment

Office administrative

Recommend

CEO approval

Business Outlook

Pros

Flexible with my school schedule. Upper management gave really interesting seminars that were helpful to the company.

Cons

Small office with big drama. At the franchise I was located at, a lot of stress stemmed from upper management which manifested throughout the entire office. This often exuded a negative effect on majority of the employees. Ultimately, it was an uneasy work environment to be apart of (and I was only working as a part time admin). The management was also very manipulative and would often try turning other employees against each other by spreading nasty gossip and rumors. Again, this was only apparent at the franchise I was working at - the environment might have been different if I were at another location with different management.

Viewing 10 - 12 of 1,484 Reviews

Jobs at Servpro Industries

Administrative Assistant

Administrative Assistant

Receptionist/General Office Support