Is Shields Health Solutions a good company to work for?

Shields Health Solutions has an overall rating of 3.6 out of 5, based on over 382 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 69% of employees would recommend working at Shields Health Solutions to a friend and 65% have a positive outlook for the business. The best reviews about Shields Health Solutions have been left by employees working as Patient Outreach Coordinator , Manager of Patient Services and Pharmacy Liaison .

Does Shields Health Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Shields Health Solutions employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Shields Health Solutions. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Shields Health Solutions?

69% of Shields Health Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shields Health Solutions 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Shields Health Solutions?

Specialty Pharmacy Liaison (67) , Pharmacy Liaison (38) , Patient Support Advocate (26) , Liaison (12) , Manager of Patient Services (12) , Patient Outreach Coordinator (11) , Pharmacy Technician (8) , Manager (7) , PSA Patient Service Associate (7) , Patient Engagement Specialist (6) , Pharmacist (5) , Director (4) , Pharmacy Liason (4) , Analyst (3) , Certified Pharmacy Technician (3)

What are the pros of working at Shields Health Solutions according to real employee reviews?

"Shields offers great benefits and appreciates their employees." ((in 34 reviews)); "The pay is decent for some." ((in 32 reviews)); "Great values and culture!" ((in 32 reviews)); "It’s full of awesome team mates" ((in 13 reviews)); "Good Pay and lots of nice people." ((in 12 reviews))

What are the cons of working at Shields Health Solutions according to real employee reviews?

"Training is absolutely horrendous especially for medical was told 2 weeeks training was alone 3rd day." ((in 11 reviews)); "micro management style, managers don't know workflow" ((in 6 reviews))

What are employees saying about Shields Health Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shields Health Solutions layoffs and their outlook for job security at Shields Health Solutions in 2026.

What are the top reviewed Shields Health Solutions locations?

Stoughton , New York , Phoenix , Boston , Aurora , Springfield , Worcester , Atlanta , Albany , Bronx , Houston , Hartford , Tampa , Quincy , Norfolk , Binghamton , Kalamazoo , Washington , Dallas , San Antonio , Colorado Springs , Hanover , Chicago , Fairfax , Mount Sinai , Battle Creek , Charlotte , Cary , Kenedy , Irving

Shields Health Solutions reviews

3.6

69% would recommend to a friend

(376 total reviews)

Michael Ham

72% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (376 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Shields Health Solutions has an employee rating of 3.6 out of 5 stars, based on 376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shields Health Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

376 reviews

4.0

Mar 6, 2026

Busy but worth it

Patient outreach coordinator

Recommend

CEO approval

Business Outlook

Pros

Flexible but you still are semi-chaines to your desk. The PTO is decent and almost expected for you to take. The definitely believe that if you succeed, we succeed. Patient oriented as much as possible.

Cons

Can slightly monotonous. Cannot go negative in to PTO (except rare occasion.) If you don't have it, your dinged even if you give ample notice. Training seems to be a bit lacking since they're grown rapidly quickly.

Shields Health Solutions Response

3mo

Thank you for the thoughtful review! We’re glad to hear our flexibility and PTO benefits stood out as positives. We also appreciate your feedback on training and are actively looking for ways to strengthen and improve the onboarding and learning experience for our teams.

2.0

Jan 29, 2026

Going downhill

Psa patient service associate

Recommend

CEO approval

Business Outlook

Pros

Remote work, learning new skills you wouldn’t experience in retail settings.

Cons

Stressful, Unreasonable workload, weekly performance evaluations, inconsistent training, micromanagement, favoritism, lack of professionalism in management .

Shields Health Solutions Response

5mo

We regret that your time with us wasn’t as positive as we strive for. Your insights are important, and we’re reviewing them carefully to ensure we’re addressing the right areas for change.

1.0

Sep 11, 2025

Worst company and culture out of 20 years of healthcare

Patient support advocate

Recommend

CEO approval

Business Outlook

Pros

Only pros were remote and 5:30am-2pm schedule if living in PST

Cons

Toxic culture, they knowingly lie to patients and clients telling them they can’t do PA’s, their HR is awful, Supervisors are shady, pay is low, training is worst in the industry, they are aware of all of this and you can send physical evidence and they will still deny it and say it’s you are the bad employee even though all the errors are on Supervisors, Management and HR for toxic, poor communication and outright lying

Shields Health Solutions Response

9mo

Thank you for sharing your experience. We’re continuously evolving, and reviews like yours help us identify where we can grow. We encourage current and former employees to reach out directly if they’d like to discuss concerns further.

Viewing 46 - 48 of 376 Reviews

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Jobs at Shields Health Solutions

Pharmacy Technician - Refill Calls

Pharmacy Technician - Refill Calls

Pharmacy Technician - Refill Calls

Call Center Pharmacy Technician

Pharmacy Technician - Refill Calls