Smile Brands reviews

3.4

60% would recommend to a friend

(1,662 total reviews)
avatar

Steven C. Bilt

69% approve of CEO

54% positive business outlook

Smile Brands has an employee rating of 3.4 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Brands employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Very hard to get a raise

Cons

Not very good health benefits

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Smile Brands Response
1mo
Thank you for sharing your feedback. We’re sorry to hear about your experience with compensation and benefits. We strive to offer competitive pay and comprehensive benefits, and we recognize there is always room for improvement. Your input is important and will be shared with our leadership team as we continue to evaluate and enhance our employee offerings. We appreciate you taking the time to share your perspective.
3.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

-Flexible with PTO -Friendly staff -Awesome patients

Cons

-Upper management out of touch -Production more important than tx plan -Denial of raise despite good reviews

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Smile Brands Response
1mo
Thank you for sharing your feedback. We’re pleased to hear you value the flexibility with PTO, supportive team members, and positive patient interactions. At the same time, we’re concerned by your comments regarding leadership alignment, compensation, and clinical decision-making. Striking the right balance between operational goals and patient-first care is essential, and we take these concerns seriously. We appreciate your candid feedback and will share it with our leadership teams as we continue working to improve transparency, support our providers, and create a more engaging and equitable workplace.
1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The patients were awesome to work with

Cons

High-stress work environment Management doesn't properly handle interpersonal issues Little to no training

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Smile Brands Response
1mo
Thank you for sharing your experience. We’re glad to hear you enjoyed working with patients—our teams play a vital role in creating positive care experiences. At the same time, we’re concerned to hear about the stress, training gaps, and challenges with management support. Providing a respectful workplace, effective training, and strong leadership are essential to our success, and we take this feedback seriously. We appreciate you bringing these concerns forward, as it helps us identify areas where we can continue to improve for both our employees and the patients we serve.
Viewing 4 - 6 of 1,662 Reviews

Glassdoor has 1,691 Smile Brands reviews submitted anonymously by Smile Brands employees. Read employee reviews and ratings on Glassdoor to decide if Smile Brands is right for you.