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Southwest Behavioral Health Services

Engaged Employer

Southwest Behavioral Health Services reviews

3.2

56% would recommend to a friend

(196 total reviews)
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Steven Sheets

62% approve of CEO

52% positive business outlook

Southwest Behavioral Health Services has an employee rating of 3.2 out of 5 stars, based on 196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Southwest Behavioral Health Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

196 reviews
1.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

We put up a really good front at appearing inclusive and compassionate in the company culture. Looks can be very deceiving.

Cons

At Southwest Behavioral and Health Services, we say we’re here to “enhance lives,” but it’s mostly about enhancing how much money can be made off of people’s suffering. We’re in the business of mental health and our internal chaos provides the perfect cocktail to degrade yours! Mass layoffs included staff who gave their careers, minds, and souls to SBH. Severance? No. Gratitude? Briefly alluded to in a two-minute layoff en masse over Teams. Not once, but twice. We pride ourselves on investing in crucial initiatives like dysfunctional payroll systems and internal “staff appreciation” platforms where you can post a gif and a few emojis to thank your DCP’s for giving all of their emotional energy into deescalating irate members. All while telling staff, “We care about our employees and the community we serve”. We show this care and compassion by abandoning fixture employees approaching retirement at a moments notice. What You’ll Do For SBH • Support caseloads with mandatory clinical oversights that include supervisors who read you inspirational quotes they Google searched for an hour straight • Keep smiling while “People’s Experience” drops another vague memo that says nothing but uses 7 fonts in 5 different colors • Try to access the payroll portal without having a breakdown • Attend weekly “productivity plan” meetings when what they really mean is “We already made the decision without telling you the moment we initiated this plan, but thanks for boosting our revenue for 90 days!” What We’re Looking For • Background in mental health, social work, and ethical whiplash • Ability to endure systemic dysfunction while radiating calm professionalism • Willingness to pretend leadership’s $15K-per-meeting payroll fiasco or six figure salaries the c-suite continues to cushion is not a factor in the financial straits the company is in. Perks • A front-row seat to the demise of a mental health fixture in our community • Creative problem-solving opportunities (mostly related to problems created by six figure decision makers) • A workplace culture that values transparency, but not with you Apply Now! At SBH, we don’t just offer you a job…we offer you an experience. One you’ll be unpacking with your $150 copay therapist for years to come (or at least until they cancel your health insurance upon being laid off).

1.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are in leadership, you are often treated with great respect and admiration. This is especially true for members of the Executive Team or the Board of Directors, who are often reported to be attending lavish dinners and retreats, even overseas. Despite their luxurious lifestyle, they are often puzzled by the organization’s financial challenges.

Cons

Over the years, I have dedicated my loyalty to this company, sacrificing missed holidays and enduring long hours in pursuit of a mission that was presented to us as unquestionable. The company’s mantra was to “give back to the community” and to emphasize our collective responsibility. However, the reality is far different. The company’s true intentions are to exploit its employees, extracting every resource they have. When it becomes inconvenient, they will abandon them without offering any recognition or gratitude. Administrative staff are treated as disposable, second-class citizens, invisible and unheard. Their purported commitment to diversity is merely a marketing ploy. It is ironic that the majority of those who were recently laid off were individuals of color and members of “protected” groups that the company claimed to value. In retrospect, I can now unequivocally identify this as hypocrisy.

1.0
Feb 11, 2021

Pay

Recommend
CEO approval
Business Outlook

Pros

Easy enough and flexible if you are new to working.

Cons

Poor pay from the get go, benefits are high, can't keep good employees due to pay, CEO has no clue about what's going on. No incentives, no hazard pay offered at all for for being a direct care worker through whole pandemic, no bonuses ever offered in over 5 years.

Viewing 4 - 6 of 196 Reviews

Glassdoor has 204 Southwest Behavioral Health Services reviews submitted anonymously by Southwest Behavioral Health Services employees. Read employee reviews and ratings on Glassdoor to decide if Southwest Behavioral Health Services is right for you.