Straumann Group reviews

Managers of CSR need to be replaced, and HR as well. They never say anything is wrong, give you praise on your weekly meetings; and when comes time to get rid of you, makes up a bunch of stories that never happened just so they don’t get sued for discrimination. These managers have no loyalty; the agents who perform the most get let lo, and the slackers on you-tube everyday with a 40% stats get to stay. They don’t care if you participate in company’s events, potlucks, secret Santa games. The agents who don’t participate in nothing get recognize, and the others who perform 100%, participate in everything, are let go.

The products are great but the training of the staff is rushed, disorganized and surface level that it is hard as an employee to assist the customers with all their questions about the product. Their reference material is very scientific and lengthy that it is of no use to the customer service representative who has to read 30 pages to find the data. The supervisors work against each other and one gossips about the other, creates conflict, disrespects her staff and has no tact. Products are constantly on back order and shipping is soooo understaffed that orders are wrong, things don't go out on time, customers are upset and customer service is stuck holding the bag! Favoritism is a game that is played here as well.