Is Support.com a good company to work for as a RST?

RST professionals working at Support.com have rated their employer with 2.5 out of 5 stars in 204 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open RST Jobs at Support.com now and start preparing for your job interview by browsing frequently asked RST interview questions at Support.com .

Does Support.com pay RST employees well?

RST professionals rate their compensation and benefits at Support.com with 1.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 34.8% worse than the company average rating for salary and benefits. Find out more about RST salaries at Support.com.

How happy are RST professionals working at Support.com?

31% of RST employees at Support.com would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. RST professionals have also rated Support.com with a 2.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

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Support.com

Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.3

Work/Life balance

2.2

Culture & values

2.1

Career opportunities

2.0

Senior management

1.9

Compensation and benefits

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

3.0

Jul 30, 2018

A job not a career.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

you get a job and get paid. Some overtime.

Cons

Cant establish relationships with co-workers (work from home). Maybe other areas have more room for growth, but at least the area I worked on had very little room for growth.

Support.com Response

Thank you for comments regarding personal development, we appreciate this and we recognize that we can offer more in this area. Our training and leadership department is continually working on new avenues for personal development opportunities. We do believe our environment allows for great relationship building even in the work-from-home environment. Many of our employees live in the same local areas, and have made special attempts to connect outside of work. We also encourage relationship building in our use of SPiRiT, our internal intranet site for our employees.

1.0

Jul 19, 2018

remote technician

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

work at home easy and relaxing

Cons

horrible pay, horrible customer support, horrible professionalism

Support.com Response

I am sorry your experience with SDC was not a positive one for you. We do not hide our pay structure, we talk about it extensively in our interview process, so that our employees are informed. We pride ourselves in our customer support, and have won numerous awards for the efforts of our employees. Feedback is critical, and we take each posting and examine it against our core values to see where we can improve. Thank you for your feedback and we wish you well in your new endeavors outside of SDC.

1.0

Jun 27, 2018

Don’t work for them, you’ll regret it!

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

You get to work from home.

Cons

Everything else about the job.

Support.com Response

We pride ourselves in the fact that we take all feedback and research the concerns received. While this is not a position for everyone, the 2200 employee we have are making a difference in the lives of our customers. We continue to strive to employee every employee experience.

Viewing 43 - 45 of 204 Reviews

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A job not a career.

remote technician

Don’t work for them, you’ll regret it!

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