Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)
avatar

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

204 reviews
2.0
May 18, 2018
Recommend
CEO approval
Business Outlook

Pros

they hired me, i bring life into this company . the metrics are easy to meet and the systems are easy to use.

Cons

the pay, the ridiculous miss 60 minutes and your fired it doesnt matter if someone burnt your house while you were in it took you hostage stabbed you 15 times, if your not in chat or logged in your pretty much dead to them . the pay is ridiculous they say you ll get paid one thing then they pay another plus they say they give you reimbursement and dont actually do it . they rob you of time . for what??? so they can save money and earn more for the big ceos, i bet the ceos dont have to take out loans or go behind on their rent or bills so they can feed their kids. as a single mom i have to have two jobs just to cover the expenses to have this job. internet phone modem lease fees, extra electicity, i thought working from home would be less stressful but id rather spend the gas to go out and work then to stay home and use extra energy and rack up a bill in internet,plus buy extra monitors and things, that we only get 50 cents for.

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Support.com Response
8y
We do display our training wage and starting production wage in all of our job posting, so that everyone is aware of the pay prior to interview. We also discuss this heavily during our interview process. All of our hourly employees who work from home are provided a reimbursement for using their own equipment. Many people have a difficult time recognizing this on their paystub as it is a non-taxable reimbursement, therefore it reflects as a separate line item. As with most employers, we do ask for perfect attendance during the training period, as this is critical to your success. All of our training is conducted in a virtual classroom setting and cannot be made up. Missing more than 60 minutes of a 4 week training program makes it difficult to be successful. We expect good attendance from our employees, however we do realize things may happen that are outside of one's control and we review and discuss each situation on an individual basis. Having reliable ISP is essential as again this is a work from home position.
1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

None really!! Just being able to roll out of bed and go to work.

Cons

Tools are terrible and unreliable to assist customers, You get 5 minutes to login, and 90% of the time the tools take 5-10 minutes just to give a simple error like- "there appears to be network problems". This effects your metrics, and sanity, PAY is what you would expect to pay someone fresh out of high school with no skills, expect you to stay up on company policies and changes on the fly while taking calls, no feeling of belonging or communication

1.0
Mar 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Full time and Extra hours are always available

Cons

They will change your schedule at the drop of a hat without your permission called "Shift alignments" even after the main system we use to help customers has been down indefinitely since over a month now making it hard to do a job you got hired to do with no ETA on the actual system coming back online and almost no work arounds to actually do your actual job

Viewing 46 - 48 of 204 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.