Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)
avatar

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

204 reviews
1.0
Jun 10, 2014

Bad

Recommend
CEO approval
Business Outlook

Pros

none, except working in pajamas from home.

Cons

8 hours of saying the same thing and doing the same thing over and over. they score you on scripts, not helping customers. they fire you with no notice, no warning, just hey you're fired and hang up. they give out horrible "metrics" for customers calling back within 7 days, but their products are such crap that they call all the time. support.com doesn't care, they care about making good with THEIR clients, so we get crap schedules because we don't follow script or because of some statistically run metric program.

2.0
May 21, 2014

If you need the money...

Recommend
CEO approval
Business Outlook

Pros

Opportunity to work from home.

Cons

Lack of pay and dealing with irate customers on a daily basis.

Viewing 181 - 183 of 204 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.