Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)
avatar

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

204 reviews
1.0
Mar 23, 2019
Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

But you'll have to pay for all the expenses of a call center out of the low wage they pay you. They advertise $11 hr but its really $9.00 less running your AC/Heat 24/7 depreciation on your PC you looking at $8 hr after expenses. You will take calls for Comcast customers, the most fraudulent and mismanaged company in history. So expect to be yelled at by (justifiable) irate and pissed off customers at least several times a day. The tools they give you don't work, you'll have to go by their ridiculous script, they will audit all your calls and criticizes you regardless if you get 100% customer reviews. After 30 days only 4 people will be left from your training class of 30 people, so expect to work on your days off with the mandatory overtime. And after five years don't expect any type of raise just a raise in health care deductible insurance that you will never have the money to use. Of the thirty plus years in the workforce it is hands down the worst experience I have ever had.

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Support.com Response
7y
Thank you for your comments, but they are not accurate. Our pay rate is advertised correctly, as we have many positions with varying levels of pay. We also pay an hourly reimbursement for working from home to all hourly employees. We wish you the best in your new endeavors.
4.0
Mar 20, 2019

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Most of the supervisors are great. I have a wonderful time interacting with my customers as I work on solving the issue they called in for.

Cons

Sometimes the tools do go down but not to often. P4P is ok but SDC does need to consider pay raises would be more beneficial with cost of living.

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Support.com Response
7y
Thank you for your feedback and your honest comments. We have increased our pay for performance program so that all employees have an opportunity. We are also looking for opportunities to improve our compensation structures. We appreciate all of our employees and want to thank you for your review. Please continue the open dialogue, as we continue down our path of continuous improvement.
3.0
Mar 19, 2019

Remote From Home

Recommend
CEO approval
Business Outlook

Pros

You can work from home, with benefits. Great training.

Cons

Terrible management. No raises, ever.

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Support.com Response
7y
Thank you for your comments. We are sorry this position did not work out for you. We wish you the best in your new endeavors.
Viewing 25 - 27 of 204 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.