In my experience, agents are shuffled from supervisor to the other. Right when you get comfortable with your sup and your team, bam, they switch you to a completely new one. Some supervisors are laid back but there are some that will nit pick you to death. Customers are often angry and upset because Comcast, Xfinity Internet services are very expensive and rarely ever works right. I had cx's calling in who were paying over $200 but they couldn't even check their email at home. Also, if you have any type of life outside of work this job isn't for you. Scheduling isn't flexible at all and the worst part is there are MANDATORY extra hours which means you have no choice, you have to work the required extra hours or they count it as No Show. If you don't sign up for these extra hours they will sign you up themselves w/o even asking whether you'll be available. Another thing about this job is that the tools you need to provide quote, "World class customer service", never work properly. They freeze, they crash, they simply do not function properly IF at all.
