Is Support.com a good company to work for as a Remote Support Tech RST?

Remote Support Tech RST professionals working at Support.com have rated their employer with 2.4 out of 5 stars in 176 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Support Tech RST Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Support Tech RST interview questions at Support.com .

Does Support.com pay Remote Support Tech RST employees well?

Remote Support Tech RST professionals rate their compensation and benefits at Support.com with 1.7 out of 5 stars based on 176 anonymously submitted employee reviews. This is 45.5% worse than the company average rating for salary and benefits. Find out more about Remote Support Tech RST salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 82 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 23 reviews)); "Some great coworkers" ((in 22 reviews)); "decent insurance, scheduled based on performance." ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 174 reviews)); "poor Management with in company" ((in 91 reviews)); "If you get a good supervisor" ((in 78 reviews)); "continuously growing workload, poor training, co" ((in 62 reviews)); "More and more responsibilities with no raises." ((in 40 reviews))

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Support.com Remote Support Tech RST reviews

2.4

32% would recommend to a friend

(176 total reviews)

Lance Rosenzweig

61% approve of CEO

26% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.1

Work/Life balance

1.9

Culture & values

1.9

Senior management

1.9

Career opportunities

1.7

Compensation and benefits

Remote Support Tech RST employees have rated Support.com with 2.4 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Remote Support Tech RST professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

176 reviews

4.0

May 20, 2021

Easy work from home job

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home Easy to get hired if you know your stuff Paid training Good starting pay Insurance and retirement opportunities

Cons

No pay increase unless promoted Micromanagement is stressful depending on direct supervisor

1.0

Jan 2, 2021

Just dont do it

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Working from home as others stated is the only perk. But in 2020+ that isnt exactly a unique perk anymore.

Cons

Dealing with morons who yell at you for their own fault of renting junk equipment Dealing with people who dont understand how to do anything dealing with SDC management apparently forced sales (it wasnt a requirement when i was there, but was in progress of being one) The forced overtime . I'm not responsible if anyone that is currently working does this and gets fired but back when i was working if you signed up and didnt work the hours nothing really happened. Its your computer but they install spyware on your PC and limits what sofware you're allowed on your own PC. The RST trainers are horrible (I had one fired during my class ) Management/supervisors dont pay attention back when i sent in my email that i was quitting I was still getting team notes etc and asked for my input. I could list more but this will turn into a novel.

4.0

Dec 31, 2020

Work From Home

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home, hours, equipment.

Cons

pay, benefits, recognition, call center

Viewing 10 - 12 of 176 Reviews

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Support.com Remote Support Tech RST reviews

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Easy work from home job

Just dont do it

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