Support.com Remote Support Tech RST reviews

2.4

32% would recommend to a friend

(176 total reviews)
avatar

Lance Rosenzweig

61% approve of CEO

26% positive business outlook

Remote Support Tech RST employees have rated Support.com with 2.4 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most Remote Support Tech RST professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

176 reviews
1.0
Apr 24, 2014

Don't work here

Recommend
CEO approval
Business Outlook

Pros

You get to work from home. That's it. Period.

Cons

This place is the bottom of the barrel. I've had problems with my legs and I'm wheelchair bound. The opportunity to work from home seemed great. It's not. The employees are treated with disrespect. They keep threatening to fire you if you're a minute late during training. You have to make a lot of changes to your computer. The trainers have no charisma and are obviously reading from a script. What's worse is they treat the class like children and call around asking for people to read from the screen like we're in first grade.

1.0
Apr 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Work at home so you save money on gas and car maintenance.

Cons

Pay is low. Less than 21K a year. Forget about raises. Taking calls is stressful and taxing. A lot of the customers are technologically retarded and have difficulty following simple instructions. There is also a lot of abuse. Many callers will take out their frustrations on you. As if you had anything to do with comcast policies or procedures. Also the software you use is extremely buggy. Call quality is often horrible. This is a very unpleasant job. It's fine for a short time but long term it will mess with your head and health. If you are the insensitive type and indifferent to other people's emotions then it may not be so bad for you. But if you have any soul or humanity then this is a dystopian nightmare.

3.0
Mar 31, 2014

It's a job.

Recommend
CEO approval
Business Outlook

Pros

Sups are cool. Work from home.

Cons

Work from home(double edged sword). Comcast sucks and their customer service sucks to. By the time cx get's to me, they are livid.

Viewing 160 - 162 of 176 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.