Support.com Remote Support Tech RST reviews

8 hours of saying the same thing and doing the same thing over and over. they score you on scripts, not helping customers. they fire you with no notice, no warning, just hey you're fired and hang up. they give out horrible "metrics" for customers calling back within 7 days, but their products are such crap that they call all the time. support.com doesn't care, they care about making good with THEIR clients, so we get crap schedules because we don't follow script or because of some statistically run metric program.

There are no company values, people are constantly trying to cheat the system. When they offer people to go home early to meet SLAs, everyone jumps on it all at once. Customers are rude and obnoxious because they have been transferred multiple times by incompetent fools that Comcast hires to do tier 1 tech support. Many times customers are cold transferred. Comcast didn't earn their #1 in customer dissatisfaction for no reason. By the time the customer gets to us we have to put on the nice face and say lines to help the customer feel better also known as empathy statements. We are graded by offshore QA that hardly know English and then grilled for not meeting QA requirements when they can't comprehend simple English. Advice: Keep looking for a job, I quit better jobs than this.