This list could go on forever here, I'll just list a few short things.
-You will be promised things to motivate you, and the supervisors making those promises are lying to your face figuratively.
-You will be told something by one supervisor, and something totally different and conflicting by another supervisor.
-Shift bids are not quarterly. They're whenever Comcast decides to change "business needs." (READ: Weekly, monthly, etc)
-The new hires they are bringing on, they have no tech background. They're hired because they can answer the phones. If you have an above average knowledge set, you'll be expected to hold their hand.
Policies change so often here @ SDC it's hard to keep up, for everyone. It looks like we'll soon be dealing with sales pitches as well shortly. All in all, SDC is no longer a true tech support company. It's just for script reading, flow following, mindless morons now.
The review below mine from a supervisor that talks the place up like it's the greatest place to work ever, that goes to show you how out of touch the supervisors @ SDC are. Look at all of the reviews and judge for yourself. Employees from USA, Canada, and India are all saying the same things; yet here comes along this supervisor saying that things are great. The disconnect is unreal. Supervisors are cliquey and so out of touch with the workforce.
I would not come on board with this company if you're thinking about it. You're going to be disappointed and there are far better employment options out there.
