Support.com Remote Tech Support reviews

This list could go on forever here, I'll just list a few short things. -You will be promised things to motivate you, and the supervisors making those promises are lying to your face figuratively. -You will be told something by one supervisor, and something totally different and conflicting by another supervisor. -Shift bids are not quarterly. They're whenever Comcast decides to change "business needs." (READ: Weekly, monthly, etc) -The new hires they are bringing on, they have no tech background. They're hired because they can answer the phones. If you have an above average knowledge set, you'll be expected to hold their hand. Policies change so often here @ SDC it's hard to keep up, for everyone. It looks like we'll soon be dealing with sales pitches as well shortly. All in all, SDC is no longer a true tech support company. It's just for script reading, flow following, mindless morons now. The review below mine from a supervisor that talks the place up like it's the greatest place to work ever, that goes to show you how out of touch the supervisors @ SDC are. Look at all of the reviews and judge for yourself. Employees from USA, Canada, and India are all saying the same things; yet here comes along this supervisor saying that things are great. The disconnect is unreal. Supervisors are cliquey and so out of touch with the workforce. I would not come on board with this company if you're thinking about it. You're going to be disappointed and there are far better employment options out there.

Most of the managers and supervisors could care less about their employees. Several of the supervisors play video games while on the clock (have observed this first hand). Other supervisors get off on being rude or disrespectful to their employees and being a slave driver without care. Poor communication with employees. Will destroy your ranking by several hundred people for simply having lost internet due to a raging storm for 30 minutes during your shift. These small hits are overwhelmingly weighted. HR is less than responsive. Rather press for lower handle times rather than providing quality service to customers. Rewards those who cut major corners and short change the customer just to meet their goals. Put all their eggs into one basket , COMCAST.