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      Support.com

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      Support.com Remote Tech Support reviews

      2.4

      33% would recommend to a friend

      (175 total reviews)
      avatar

      Lance Rosenzweig

      61% approve of CEO

      28% positive business outlook

      Ratings by category

      2.6

      Diversity & inclusion

      2.1

      Work/Life balance

      2.0

      Culture & values

      1.9

      Senior management

      1.9

      Career opportunities

      1.8

      Compensation and benefits

      Remote Support Tech employees have rated Support.com with 2.4 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Remote Support Tech professionals have an average working experience there. Support.com is rated 38% below average by Remote Support Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      175 reviews
      1.0
      Jan 11, 2014

      This is the most disorganized, dysfunctional, joke of a company I have ever decided to work for.

      Remote support tech rst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Save money on gas and lunch, walking distance to work, and don't have to shave or look professional

      Cons

      Supervisor only know how to control you and do not help you if your stuck on a call with a dissatisfied customer. The tools and programs used are not reliable. Sometimes it takes IT at least a week to get back to you to reset a password for a tool in order to do your job. Rigid control over break/lunch times. even if we all worked THROUGH break/lunch. Supervisors On Duty are usually worthless/lazy, but some do help you. The flow is good only for newbies to help them learn. The quality of the equipment we troubleshoot is very poor. All they care about is call metrics. This company does not give raises, they promise something and never deliver.

      1.0
      Jan 5, 2014

      Horrible

      Remote support tech rst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is a plus

      Cons

      treated like cattle, soul less company.

      Viewing 169 - 171 of 175 Reviews
      Related searches: Support.com Remote Support Tech jobs | Support.com Remote Support Tech salaries | Support.com benefits | Support.com interviews
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      Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.