Is Support.com a good company to work for as a Remote Technical Support?

Remote Technical Support professionals working at Support.com have rated their employer with 3.0 out of 5 stars in 138 Glassdoor reviews. This is an average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Technical Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Technical Support interview questions at Support.com .

Does Support.com pay Remote Technical Support employees well?

Remote Technical Support professionals rate their compensation and benefits at Support.com with 2.5 out of 5 stars based on 138 anonymously submitted employee reviews. This is 7.7% worse than the company average rating for salary and benefits. Find out more about Remote Technical Support salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 448 reviews)); "Good benefits and 401k" ((in 90 reviews)); "great training still in training." ((in 56 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "Some great coworkers" ((in 23 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 183 reviews)); "poor Management with in company" ((in 88 reviews)); "If you get a good supervisor" ((in 75 reviews)); "More and more responsibilities with no raises." ((in 44 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 37 reviews))

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Support.com

Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Compensation and benefits

2.4

Career opportunities

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

138 reviews

3.0

Sep 6, 2022

Good entry level job for IT

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Gets IT on your resume and opens your eyes to the world of helpdesk Lots of time-off options(not paid) Flexible schedule

Cons

Some contracts push sales HEAVILY Schedule constantly changing Pay is not great

1.0

Oct 26, 2021

Avoid

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Work from home, that’s nice.

Cons

Terrible HR, poor management, no interest in customer experience, only sales.

4.0

Sep 12, 2021

support.com

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

great work from home jobs with 80 hrs biweekly. great schedule and great training.

Cons

pay started at 12.50 and stayed there after training. production gets slow and work can become a bit mundane.

Viewing 7 - 9 of 138 Reviews

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Support.com Remote Technical Support reviews

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Good entry level job for IT

Avoid

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