Is Support.com a good company to work for as a Remote Technical Support?

Remote Technical Support professionals working at Support.com have rated their employer with 3.0 out of 5 stars in 138 Glassdoor reviews. This is an average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Technical Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Technical Support interview questions at Support.com .

Does Support.com pay Remote Technical Support employees well?

Remote Technical Support professionals rate their compensation and benefits at Support.com with 2.5 out of 5 stars based on 138 anonymously submitted employee reviews. This is 7.7% worse than the company average rating for salary and benefits. Find out more about Remote Technical Support salaries at Support.com.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 448 reviews)); "Good benefits and 401k" ((in 90 reviews)); "great training still in training." ((in 56 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "Some great coworkers" ((in 23 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 183 reviews)); "poor Management with in company" ((in 88 reviews)); "If you get a good supervisor" ((in 75 reviews)); "More and more responsibilities with no raises." ((in 44 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 37 reviews))

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Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Compensation and benefits

2.4

Career opportunities

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

138 reviews

3.0

Sep 9, 2021

Mixed experience

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Very good tools and resources for customer service agents.

Cons

Too much emphasis on call handle time and upselling customers for new services

3.0

May 12, 2021

Nice to work from home

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Work from home. Full time. Benefits

Cons

Low pay. Supervisor changes a lot.

1.0

Apr 5, 2021

Worst job ever

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Steady paycheck, work from home

Cons

Sales sales and more sales, angry customers and not caring for their staff.

Viewing 10 - 12 of 138 Reviews

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Support.com Remote Technical Support reviews

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Reviews by job title

Mixed experience

Nice to work from home

Worst job ever

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