Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)
avatar

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

138 reviews
3.0
Oct 15, 2014

Low Pay

Recommend
CEO approval
Business Outlook

Pros

Work @ Home, You get to Work with excellent techs.

Cons

Pay is extremely low, Executive team is far removed from "on the floor" techs, information changes constantly and very little information is conveyed to entry level techs or even supervisors.

3.0
Sep 26, 2014

RST

Recommend
CEO approval
Business Outlook

Pros

Work from home; training was fairly straight forward

Cons

Inconvenient hours; low pay with no opportunity to increase salary

2.0
Sep 17, 2014
Recommend
CEO approval
Business Outlook

Pros

At home, decent pay, good hours. Overall you can play games or read comics while talking to customers.

Cons

Working with a broken phone system, broken tools, broken vpn. Overall they are changing alot too fast and it is becoming increasingly difficult to do our job.

Viewing 127 - 129 of 138 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.