Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)
avatar

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

138 reviews
3.0
Jul 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Its awesome to work at home. They give you the headphones and mic to use. No phone line needed. 6 weeks of paid training. Benefits (Medical, Dental, Vision, Life Insurance, etc.)

Cons

Schedule is based on shift bids and how well your matrix is. Only $8.50 + .50 cents equipment differential during training, then $9.75 + .50 after that, but only if you don't have extended training. Even if it is for one day, they still only pay you $8.50 an hour for full production efforts for the next two weeks. Classes being trained immediately after yours may be paid a higher starting wage than you, depending on job listing. Different cities get different pay for same work done. Can work for any of the tenants. Hard to advance. Medical benefits are half your paycheck (starting wages at $9.75) for a family size of 3.

2.0
Jun 5, 2014
Recommend
CEO approval
Business Outlook

Pros

This company hires for work at home positions. Sometimes OT opportunities are plentiful - if you are willing to work 30 minutes at a time not inline with assigned shifts. Company has new upper management ( less than 30 days) that promises change.

Cons

No opportunity for increase in salary or benefits. Company does not contribute to 401k. PTO is capped at 5 days off per year regardless of tenure. Company seems more interested in being able to fire at will than retain good employees.

Viewing 133 - 135 of 138 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.