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Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)
avatar

Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.9

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Compensation and benefits

2.4

Career opportunities

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

138 reviews
3.0
Jul 26, 2014

HR is busy

Remote services technician
Recommend
CEO approval
Business Outlook

Pros

Work at Home, Nice Perks, Benefits are good, friendly team environment, Rather Easy, Good Stepping Stone if you're not looking for something more long term, Great Pay [at least for my state], Some Supervisors very approachable

Cons

Supervisors left to their own interpretations of the rules, No real promotion opportunities, QA constantly changing and getting more ridiculous, Untrained tier 1, Help Desk not very good

2.0
Jul 26, 2014

No loyalty

Remote services technician
Recommend
CEO approval
Business Outlook

Pros

working from home is the main advantage. You can learn a lot from other employees.

Cons

Everything is based on metrics(your call stats). They laid over 200 plus people back in December, some had been there over 5 years. You are not able to move up in promotion unless you are popular with the upper management. They have no faith in their own company so they rely on many other company's for income. Absolutely no raises.

5.0
Jul 23, 2014

WOW BEST JOB EVER

Remote services technician
Recommend
CEO approval
Business Outlook

Pros

THE PAY IS great i mean $11.83 hr to work from home, dont have to drive to work Dont have to eat out makes this job easy $15hr at the end i would not leve this job for anything less then $20hr why stress your self more and then i would still think about it I have my bachelor's degree environmental science and yeah i could get a better job but then will i spend time with my kids as much as i do now ALOT OF OT I KNOW SOME ONE THAT HAS DONE CLOSE TO 150hrs in 2 weeks I also started working part time so thats great i take care of the children all day and work in the evening. Great benefits blue shield they pay for more then 50%

Cons

Its a job lol honestley i cant think of any poeple might complain maybe metrics but just do your job and your good as gold there is alot of changes so the way you do things do change alot. there is no pay increase but i was told when i started

Viewing 130 - 132 of 138 Reviews
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Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.