Support.com Remote Technical Support reviews

Thank you for your feedback, it is important for continuous improvement. As an organization we work closely with our clients and our employees when setting goals, all of which are attainable and met by the majority of employees. We have a very healthy pay for performance bonus program. While our roles do change over the years, we provide paid training and we state in our handbook that duties may change due to changes in processes.

Thank you for your review. We appreciate all of the feedback we receive, and do share this feedback with our partners regarding tools and systems. We understand the challenges of a flexible schedule, and we make sure we share this information in the hiring process, as our business structure relies on a flexible workforce. We have several benefit offerings, that provide coverage based on what the employee and their family may need. All of our plans are robust, but we do agree they can be costly given today's healthcare costs. We continue to share this cost with our employees, with SDC taking on the larger portion of the premium costs. We are very proud of our PTO and FH program, as a new hourly employee you will earn 12 paid days to use as you feel necessary within the first year of employment. This is very generous against our competitors. Again, thank you for your feedback, continuous improvement is our goal.