Support.com Remote Technical Support reviews

3.0

42% would recommend to a friend

(138 total reviews)
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Lance Rosenzweig

56% approve of CEO

10% positive business outlook

Remote Technical Support employees have rated Support.com with 3.0 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Remote Technical Support professionals have an average working experience there. Support.com is rated 22% below average by Remote Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

138 reviews
3.0
Dec 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home brings many pros

Cons

Forced overtime - even on your offdays with minimal notice, metrics based job - you will land a schedule based off your performance, no promotions from within

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Support.com Response
6y
Thank you for your feedback. We are very transparent in our scheduling process, in our job requirements, our interview process, our offer process and throughout your career with SDC. As our business can change with seasonality, we prepare our employees that we will have times of extra hours and reduced schedules. All notices are provided a minimum of two-weeks prior to the change, and employees are encouraged to sign up on their own before mandatory hours are added or reduced. We are a performance driven workforce in our call center roles, so regardless of time in service, you have the opportunity to pick your schedule based upon your performance from day one of production! We are an organization who promotes 97% from within, so promotional opportunities abound.
3.0
Oct 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Once you get the pace and the work, itll flow easily.

Cons

Sometimes you'll be overwhelmed with the fact that you aren't prepared or trained for every situation. You aren't paid very well and heaven help you if you got a crappy computer that barely meets the minimum for employment.

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Support.com Response
6y
Thank you for your feedback! We agree, that you must have a good working computer system that meets our requirements, or you will struggled in this work-from-home role. All computer systems are inspected and tested prior to hire, unfortunately not everyone reports with the same computer that was tested. Again, thank you for the feedback and we wish you well!
4.0
Sep 21, 2019
Recommend
CEO approval
Business Outlook

Pros

For anyone struggling to get into the IT field, this may be your door. You will also be able to enjoy the benefit of working from home.

Cons

The wages are low. You will probably be working weekends and/or late hours.

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Support.com Response
6y
Thank you for your feedback. We are in constant review of our compensation and work diligently to provide Pay-for- Performance plans that are achievable for all performing employees. We appreciate the acknowledgement of the IT opportunities and thank you again for taking a moment to provide your feedback.
Viewing 25 - 27 of 138 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.