Support.com reviews

3.0

42% would recommend to a friend

(162 total reviews)
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Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Reviews by job title

162 reviews

Reviews about "Culture"

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1.0
Jun 26, 2018

Micromanagment and short term job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only positive

Cons

Very low pay, poverty level for the amount of work it is not worth it. Childish atmosphere with many young irresponsible workers who do not take this serious as a career. More like a fast food job most employees only last a few months. High stress, angry customers, no real incentive to speak of. Typical call center that treats their employees like a number only. Starting pay should be $13 to $14 plus incentives as comparable work from home jobs pay with better benefits.

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Support.com Response
8y
We agree that our entry-level roles are not the highest paying jobs in the market; however, we offer employees with little experience an opportunity to grow and develop a new career. We employ individuals of all demographics and are very impressed with our employee base. Working from home is another opportunity for many individuals who live in rural communities or are in situations where commuting is not an option. As a pay for performance employer, we have many opportunities for an employee to add to their compensation – it is up to you, the higher you perform the greater the opportunity! We are also devoted to promoting from within at all levels! Our average tenure is quite high for our industry, we have a large group of employees who have been with our organization in excess of 8 years! We also understand that for some this is a starting place as they grow and develop, we welcome those employees and commit to provide them with an exceptional experience, but the journey is not ours alone, we count on their participation as well! We will grow together!
3.0
May 16, 2018

Remote Wireless Gateway Tech

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Independence, Tools are easy to use

Cons

Pay, Inconsistent scheduling, supervisors who don't want to do anything.

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Support.com Response
8y
We appreciate your feedback and take pride in our leadership team. We all have room for improvement, so thank you for providing us with your perception, we will pass this along to our leadership team!
1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

None really!! Just being able to roll out of bed and go to work.

Cons

Tools are terrible and unreliable to assist customers, You get 5 minutes to login, and 90% of the time the tools take 5-10 minutes just to give a simple error like- "there appears to be network problems". This effects your metrics, and sanity, PAY is what you would expect to pay someone fresh out of high school with no skills, expect you to stay up on company policies and changes on the fly while taking calls, no feeling of belonging or communication

Viewing 49 - 51 of 162 Reviews

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