Support.com reviews

3.0

42% would recommend to a friend

(163 total reviews)
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Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Reviews by job title

163 reviews

Reviews about "Culture"

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1.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

They do tend to work you your full 8 hours.

Cons

They are awful to their employees and do not follow their own QA. Purposely try to make you miss bonus anytime they can. They are very opinion based on their QA and for the other metrics they are almost all completely unfair and do not explain them properly. They have no empathy for their employees and treat them more as cattle and livestock than humans. The issue is not with lower management but upper management and they ignore any attempts by lower management or their employees to address issues.

1.0
Aug 15, 2021

Avoid like the plague

Recommend
CEO approval
Business Outlook

Pros

Work from home, good toolset provided to perform the job (primarily remote screenshare)

Cons

Severe culture change recently after purchase by another company. Employees are under constant threat of termination and reviews are guaranteed to be hyper-critical. Outright lies are commonplace, and the lack of communication as goalposts move constantly is demoralizing.

1.0
Jun 14, 2021

Horrible

Recommend
CEO approval
Business Outlook

Pros

Freedom to do whatever you want.

Cons

No direction and poor pay/benefits

Viewing 16 - 18 of 163 Reviews

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