Support.com Solution Engineer reviews

-Company keeps placing burden of profit on their workforce unfairly. -Cut shift differential pay. -Mandatory overtime. -Have shift bids which can put you on a schedule that you hate for 6 months. -After having gone through the process for a horrible schedule, they may change it to fit their needs at a moment's notice. -Little opportunity for advancement despite their contrary claims. -Changed stance from giving raises when company is more profitable to give raises never. -Constant esoteric policy changes that no one is ever clear on, even the people who make these changes. -High turn over so you are always fixing new people's mistakes. -Very obvious and low morale among coworkers. -Dubious sales policies that makes the customers pay for things they may or may not have to which makes you feel complicit. -Dealing with outsourced departments which are staffed with some of the most incompetent people ever to touch a headset. -While there are some really great people there to have suffering along side you, a very large portion of your coworkers have the emotional intelligence of a six year old. It is like reading flame wars and trolls all day, but this is daily dialogue. -Even your direct supervisor indicates everything is chaotic and pretty all around horrible for us but just sort of shrugs his shoulders. -Receive emails from corporate executives that basically berate and devalue their workforce and basically tell them, 'well there are worse places to work for, by the way we are cutting your pay'

Originally this job was a nice job, however over the years it's become more like a prison then a job. You have no real choice over which shifts you are assigned to, only the possible chance to have something that might work for you. Corporate treats their work at home employees like they're just numbers, because we aren't actually face to face with them. Policies change all the time, without any real notice to anyone. Supervisors themselves don't even really have an idea of what's going on. The communication in the company is next to none. The people I work with are great, however I've never seen so many unhappy people at a job before in my life. You are given reviews constantly, which normally should be ok. However the reviews are in constant focus of how you can improve, what you are doing wrong. This is so that you can get back onto the phones and be as productive as possible with absolutely no chance of ever having a raise. Promotions are highly biased and focused mainly on social networking rather then actual technical skill. Even though I'm at home I feel as if I'm constantly being watched. Even our internet traffic is monitored (on our own personal computers we're forced to provide) to ensure that we are only working during our hours. Every single second we spend during our shift is recorded into the metrics chart, which is then shown to you during your reviews. You aren't judged on technical skill or the ability to provide quality customer service. You are judged on how your numbers look, and which numbers need to drop by two or else you are risking your job. At this point, I can't even afford to pay my student loans for the degree I was required to have for this job.