Support.com Solution Engineer reviews

When I was hired on, my primary role was to log into peoples computers to fix them. Virus removal, diagnostics, that sort of thing. Eventually a call was put out for people with knowledge of Mac. Somehow this ended up moving me to the comcast team. I helped them develop their mac service delivery guides, and received little recognition for it. I only found out later on that in my employee records it was never noted that I did those things. The company capitulated to Comcast's demands continually even when it was not good for the company. Eventually the position devolved into purely an extension of Comcast's customer facing front lines. More of the job became de-escalating customer complaints and anger, and less about actually fixing their computer.

Incompetent management, morally questionable polices, no raises to any employee in more than 4 years, no paid Holidays, very poor documentation. Each Supervisor will give a different answer. Dishonest sales tactics are used and the technicians are the ones who get the brunt of this.