Pros
Decent Health Care Benefits No transportation costs for getting to work - which is nice if the weather is bad Able to claim your work computer, internet and utilities for office at income tax time
Cons
No separation between work and home - gets on the nerves after extended work in this environment Requirement for high-bandwidth internet - and an _almost_ uptime without interuptions... guarantee. This company holds YOU accountable for uncontrolable issues experienced with service provider/quality issues. Unprofessional employees occupying "supervisor" and "manager" positions. Lacking heavily on people skills and business ethics. These people would sell their own parents for advancement. Managers and supervisors correspond to e-mail communication when it benefits them. A company that has no compassion, and doesn't care about you or have your well being in mind. A company based solely upon smoke and mirror tactics. No recognition to senior employees at support level within the company. A workload that appears to never end, and no pay raise in site. Constantly reschedules work shifts to maximize profits -- up to and including forcing employees that are scheduled off to work a holiday. A company so desprate to be as profitable as possible, that it compromised on its own core values. Support.com bends over backwards for its clients, not its customers or employees. Started whoring itself out with lousy software title aquisitions, and white box services to any company that would pay for them. Deprioritizing support for anyone that purchased through Support.com directly. Very poor management style. Employees don't get treated fairly. Base pay has not increased in over three years. Work however has multiplied by at least x15. The company is willing to spend tens of millions on software companys to deceptively generate business with scare-ware software, and offers thousands in gifts and certificats to randomly raffled employees that agree to work overtime. What they won't do is consider opening up the vault and offering a raise to employees at the SE level -- the work horses of the company. The front line grunts that EVERYBODY deals with... THE FACE OF SUPPORT.COM "Vacation time requests must be submitted 7 days in advance, and will require up to TWO weeks for a reply, and will be given on an availability needed basis" - paraphrased from their handbook. So theoretically speaking; don't ever plan anything in advance such as: anniversaries, birthdays, travelling -- those events don't exist in the Support.com vocabulary. Your planned vacation time that you earn doesn't really belong to you.
