Is TP a good company to work for as a Customer Service Experts?

Customer Service Experts professionals working at TP have rated their employer with 4.2 out of 5 stars in 231 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Experts Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Experts interview questions at TP .

Does TP pay Customer Service Experts employees well?

Customer Service Experts professionals rate their compensation and benefits at TP with 3.9 out of 5 stars based on 231 anonymously submitted employee reviews. This is 9.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Experts salaries at TP.

How happy are Customer Service Experts professionals working at TP?

86% of Customer Service Experts employees at TP would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service Experts professionals have also rated TP with a 4.0 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.2 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13909) , Customer Service Representative (CSR) (5155) , Customer Service Agent (2602) , Analyst (1526) , Customer Service (1484) , Expert em Interação (1412) , Content Moderator (1268) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (938) , Agent (895) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (728) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2022 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1813 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1806 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1506 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1245 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3806 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2497 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1537 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 346 reviews)); "Poor communication and lack of support" ((in 292 reviews))

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TP Customer Service Experts reviews

4.2

86% would recommend to a friend

(231 total reviews)

Jorge Amar

100% approve of CEO

83% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.2

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

Customer Service Experts employees have rated TP with 4.2 out of 5 stars, based on 231 company reviews on Glassdoor. This indicates that most Customer Service Experts professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Experts professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

231 reviews

3.0

Jun 16, 2026

My POV

Customer service expert i

Recommend

CEO approval

Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

TP Response

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.

4.0

May 31, 2026

Great atmosphere and competitive salary, but limited social exposure

Customer service expert

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere, competitive salary according to market standards

Cons

WFH so no social exposure

5.0

May 28, 2026

Good company with good peers, but need to manage time well.

Customer service expert i

Recommend

CEO approval

Business Outlook

Pros

Good peers and patient trainer

Cons

Lack of sleep, need proper time management

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 4 - 6 of 231 Reviews

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TP Customer Service Experts reviews

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Ratings by demographic groups

Reviews by job title

My POV

Great atmosphere and competitive salary, but limited social exposure

Good company with good peers, but need to manage time well.

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