Is TP a good company to work for as a Operations Supervision?

Operations Supervision professionals working at TP have rated their employer with 4.4 out of 5 stars in 509 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Supervision Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Supervision interview questions at TP .

Does TP pay Operations Supervision employees well?

Operations Supervision professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 509 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Operations Supervision salaries at TP.

How happy are Operations Supervision professionals working at TP?

90% of Operations Supervision employees at TP would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Operations Supervision professionals have also rated TP with a 4.3 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13925) , Customer Service Representative (CSR) (5153) , Customer Service Agent (2603) , Analyst (1526) , Customer Service (1486) , Expert em Interação (1412) , Content Moderator (1270) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (939) , Agent (897) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (730) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1509 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1270 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3801 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1537 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 374 reviews)); "Poor communication and lack of support" ((in 281 reviews))

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TP

TP Operations Supervision reviews

4.4

90% would recommend to a friend

(509 total reviews)

Jorge Amar

83% approve of CEO

85% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.1

Compensation and benefits

Operations Supervision employees have rated TP with 4.4 out of 5 stars, based on 509 company reviews on Glassdoor. This indicates that most Operations Supervision professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Operations Supervision professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

509 reviews

3.0

Jun 24, 2018

Call center

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules with all the overtime you want to work.

Cons

Difficult to hear customer in call center environment, seasonal position.

TP Response

We're sorry to learn about your experience. We make sure to provide the best equipment and tools to ensure good customer service.

4.0

Jun 22, 2018

Great Place to Grow

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Teleperformance is a great place to grow and learn how to become a leader. Career opportunities are plentiful. It is easy work, and is outstanding customer service experience. Multi-cultural. The people we hire to work here will be your best friends.

Cons

The hours are not flexible. Break time is monitored heavily. Time is calculated by the second, rather than minute.

TP Response

Thank you for your feedback. We set guidelines and goals to ensure that we provide excellent customer service experience to our client's customers. Rest assured that your feedback is important to us and will be taken into consideration.

3.0

May 16, 2018

A good place to start. Do not stay there for more than 2 or 3 years or you're wasting your life away

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Good place to start out, or get out of a bind if you need money Quick hiring, timely pay and decent bonuses if you learn to play by their rules Decent benefits and scholarship opportunities Coworkers are usually fun, mostly young and hungry people that will have fun with you

Cons

Information security policy makes you feel like you're heading to jail when walking towards the operations floor (metal detector on the entrance, no wallet, no cellphone, no paper allowed, can get instantly fired if found with any of these on the security checkpoint) No work/life balance Job advancement only possibly if you sweet talk middle management Feels like entering a fallout shelter during your shift, no communication with the outside world Micromanagement is encouraged, you WILL BE MICROMANAGED on all positions Workstation and internet access heavily restricted, you can and will be fired if you are caught navigating to a non-work related website (even if its the local news)

TP Response

We are sorry to read this experience of yours. It is our duty to ensure that the data of our client's customers are secured and intact. We also aim to provide plenty of opportunities for career growth. Hoping for your kind understanding on this matter. Thank you.

Viewing 493 - 495 of 509 Reviews

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TP Operations Supervision reviews

Ratings by category

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Reviews by job title

Call center

Great Place to Grow

A good place to start. Do not stay there for more than 2 or 3 years or you're wasting your life away

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