Is TTEC a good company to work for as a Customers Service Representative?

Customers Service Representative professionals working at TTEC have rated their employer with 2.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customers Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customers Service Representative interview questions at TTEC .

Does TTEC pay Customers Service Representative employees well?

Customers Service Representative professionals rate their compensation and benefits at TTEC with 2.7 out of 5 stars based on 15 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customers Service Representative salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

Skip to content Skip to footer

Notifications

TTEC

TTEC Customers Service Representative reviews

2.8

40% would recommend to a friend

(15 total reviews)

Kenneth D. Tuchman

68% approve of CEO

12% positive business outlook

Ratings by category

4.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Customers Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customers Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Customers Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

3.0

Apr 3, 2024

It Was A Good Job To Have

Çustomer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, good oppurtunity to advance and management is really supportive and responsive.

Cons

Sometimes when asking for support from support systems you can be waiting hours for a response.

5.0

Aug 16, 2023

Great company

Custom service representative

Recommend

CEO approval

Business Outlook

Pros

I honestly love working for this company management is amazing I've been here over a year and everyone has been so nice and helpful

Cons

It could pay more but you do get to work from home on the project I'm with so there's no gas money and food expense so that's a plus I guess

TTEC Response

We are happy to see you are feeling good at TTEC! Thanks for your feedback and we wish you all the best in your career.

4.0

Feb 25, 2023

TTEC

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

this is an at home position

Cons

not enough training its hard to navigate all the places you need to references and where the knowledge is specially when you have a consumer on the phone

TTEC Response

We appreciate your propositions on how we can provide exceptional experience at TTEC. It is always a pleasure to hear feedback for growth.

Viewing 4 - 6 of 15 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote in California

Healthcare Customer Service Representative - Remote USA

Customer Service Representative – Remote in USA

Tagalog-English Bilingual Healthcare Customer Service Representative - Remote in California

Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC reviews FAQs

TTEC reviews TTEC Customers Service Representative reviews

TTEC

TTEC Customers Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It Was A Good Job To Have

Great company

TTEC

Jobs at TTEC

TTEC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

TTEC reviews FAQs

Jobs at TTEC